Muhammad Rahim Email & Phone Number

Houston, Texas, United States

HIGHLITED RESPONSIBILITEISRouting of all legitimate customers’ orders while under constant time and accuracy constraints adhering to established procedures, protocols, and customer contractual obligations (route requests, special handlings, escalations, 3 hour DTWs).Integration of new customers into existing routes, geo-fencing (Gantt charts) and determining requirement of adding new routes or abolishment of old routes and planning for necessary route adjustments due to seasonality and holidays.Continuous analysis of existing routes for opportunities to reduce miles, delivery days and hours of service to improve cost control and consistency of deliveries on time.Cross-functional communication with Warehouse, Sales, Executive staff, other Sysco houses and delivery partners to provide updated information to achieve operational excellence, continuous process improvement across end-to-end processes.Plan and prepare meetings, proposals, and presentations for operational management to communicate proposed areas of improvement, business scenarios, trends and analysis in service delivery, customer service, safety, and expense control opportunities.Performing root cause analysis for escalations, errors, methods, and procedures to recommend corrective measures to improve overall quality and customer satisfaction.Scheduling of delivery partners on daily basis to remain within overtime guidelines and hours of service laws and compliance with Department of Transportation (DOT).HIGHLIGHTED ACHIEVEMENTSContributed towards achieving customers routed on time percentage from 74% to 83% by suggesting new ideas and strategies aiming for achieving the goal of 90% on time deliveries.

Islāmābād, Pakistan

Oversaw the monitoring, evolution, analysis and reporting of data, intelligence insights of 2 national level projects to assist the higher command in formulating strategic policies and day to day solutions.HIGHLIGHTED RESPONSIBILITIESSupervised the querying, filtering, extraction, and export processing of raw, compact statistical data and converted it into analysis based actionable reports using a variety of software systems.Innovated the data querying, data visualization, data analysis and generated new reporting templets.Assessed data objectivity, consistency, precision, results integrity, and updated the day to day tasks according to evolving changes / scenarios.Prepared analytical reports, presentations, graphical illustrations, charts, dashboards, and summaries (MS Excel, MS Word and MS PowerPoint) to seamlessly communicate results and progress to higher command.Participated in recruitment procedure, led trainings on software learning/ data extraction for onboarding of new inductees and delegated assignments, established shifts and audited work performance/ KPIs.HIGHLIGHTED ACHIEVEMENTSHelped build and trained a team of 40 new special operators, 6 Analysts and 3 Research Officers to lead the central project in Islamabad Head Office from scratch to top performing projects.Led the regional office to be named number 1 (out of 4) in workable data extraction and actionable number of reports/analysis generated as officer in charge by training, motivating, and inspiring a diverse team to exceed their performance objectives/ KPIs through positive leadership.Recognized for transforming low performing operators into highly successful team members to grow and increase their scope of responsibilities.Elevated from Supervisor to Regional in charge of the project within 2 years for my performance accredited as outstanding (5/6 yearly accreditations) and named as Lynchpin of the project.

Sukkur, Sindh, Pakistan

Managed supply, inventory, purchasing, warehouse to execute sourcing and supplier management strategies to minimize cost and risk while optimizing inventory levels at all locations.HIGHLIGHTED RESPONSIBILITIESNegotiate quotes/ rates in a continuous drive to lower supply chain cost. Schedule and report transport delivery and receipt. Document and report to management as needed.Analyzed the supply chain, transportation, and distribution network, and developed recommendations for reducing freight costs, creating material efficiencies, and improving on-time delivery of the material.Established, maintained, and communicated statistical data on the tracking of shipments, inventory, and issues via monitoring shipments, costs, timelines, and productivity.Delivered and facilitated communication across management, logistics, vendors/ suppliers, and accounts payable to validate services provided by contractors, vendors and assure accurate/timely processing of invoices/payments.ACHIEVEMENTSCreated and upgraded suppliers’ database based on their ratings on quality of the product, reliability during the market volatility and delivery on schedule score cards.Built and maintained new and existing relationships with suppliers, contractors, social service activists, tribal elders, media personnel and government officials as per the policy of the organization.

Sukkur, Sindh, Pakistan

Prepared cost estimates, workload analysis and financial reports to help complete assigned tasks within budgets and time-frames. Oversaw process of procurement, logistic, shipping and day to day tasks assigned by management.HIGHLIGHTED RESPONSIBILITIESConducted internal visits to check material handling/inventory status, loading unloading, washing, filling, packing process, etc. Supervised the process of issuing Tools of Trade (ToT) to distributors and retailers.Assisted manager audit in negotiating (pricing, quantity, and delivery schedules) the contracts/T&Cs with 3P vendors, 3PL providers/contractors, implementation, follow-up, and compliance as per the agreed upon SOPs.Carried monthly basis audit of company depots, stores, vehicles, and their P&L/accounts maintenance. Verified quotations, purchase bills, advertising bills, and daily misc. verification tasks.Prepared cash flow/budget comparison report, cost estimates, provided risk assessments/recommended controls, and detailed reports on audit findings. Analyzed the annual spend on products and services, and identified savings opportunities.Established a preferred supply-base and managed via supplier relationship management database, including supplier scorecards/reviews to drive continuous improvement.Provided on-the-job training to staff and motivated them to do their best work and helped them grow/focus on professional development/grooming. Also prepares performance evaluations for staff assigned to the audit.HIGHLIGHTED ACHIEVEMENTSDetermined ways to cut costs and improve profitability, reported on workload analysis, and assessed the efficiency and productivity of the staff, and recommended measures to improve performance.Devised mechanisms for process improvement in shipping, logistic, procurement, and production departments, and succeeded in clearing the backlog, improved work efficiency, saving time and cost.

Sukkur, Sindh, Pakistan

Prepared and adjusted vouchers, assisted the accountant, improved report preparation and task carrying process, never let the bills pending, improved vehicle load management process, and supervised the cash collection process.HIGHLIGHTED RESPONSIBILITIESPrepared income tax statements for staff and suppliers/vendors, sales tax invoices/input claims, generated salaries, over time, final settlement, accounts reconciliation, tax deductions of suppliers/venders, and other G&A expenses.Oversaw P&L and logistics of 5 company depots/warehouses, P&L of contract/company vehicles, and their freight and load management.Served as a primary point of contact for vendors/suppliers and logistic contractors to resolve/facilitate issues/receive feedback regarding payments/tax deduction and other related problems.HIGHLIGHTED ACHIEVEMENTSElevated as in charge voucher preparation/voucher coding, clearance of freight bills, adjustments of load shortage, and bank charges claims by depots/distributors/vendors.Managed affairs of 2 KFC outlets (district Sukkur and Larkana), carried out timely delivery of cylinders operation, and maintained the accounts.

Master Of Business Administration - Mba, Finance

Master Of Arts - Ma, Economics