Muhammad Rizwan Email & Phone Number

Islāmābād, Pakistan

Islāmābād, Pakistan

• Management of Azure infrastructure, subscriptions, IAM, RBAC, storage accounts, VM's. • Design, architecture and maintenance of Azure Virtual Desktop (AVD) and Fslogix solution for 3000+ users dealerships.• Windows 10/11 build and customization using Azure compute gallery for image high availability.• Role Based Access Control (RBAC), Azure AD roles and MFA setup align with the business’s overall security strategy. • Spinning up and management of database servers (SQL, Firebird) and client VM's. • Managing Azure backup's, disk backups and disaster recovery. • Azure Virtual Network design and deployment using Azure VPN Gateway and Virtual Network Peering to secure traffic to and from Azure.• Azure Automation Runbook configuration for windows patch management for all VM's.• Setup Runbooks to manage scripts automation. • Management of Azure AD and Azure ADDS• Produce detailed statement of works, high-level/low-level design documentation to represent the most suitable solution that meets the needs of the business.• Azure monitor, workspace analytics setup and configuration to provide insights and metrics for the proposed solution to the operational teams.

Islāmābād, Pakistan

• Providing services to Apovia Pharmacy, US based pharmacy with 8 sites• Providing services to RxParadigm Inc. (US based company)• Cloud infrastructure management of servers on Azure and Evolve cloud• Azure backup’s• Office 365, including user accounts, permissions, assigning and reviewing policies, Email, Teams, OneDrive, • SharePoint administration.• Condition Access policy configuration to secure access to the platform in line with best practices• SolarWinds RMM and Symantec Antivirus server management• Cloud based call center management• Daily level 2, 3 IT support to all end users• Management of VPN's and Firewalls (Sonic Wall)• Network management• Active Directory management• Patching management for all servers and site workstations• Providing support to all IT incidents/requirements• AWS cloud management of VPC, Instances, Load Balancers• VMware vCenter management through vSphere• Troubleshooting of incidents related to servers on daily basis (Servicenow andFreshdesk platform used for ticketing)

Islamabad, Pakistan

Responsibilities• Effective Helpdesk call management and coordination across multiple office locations.• Installation, configuration, testing and support for client and server applications.• Desktop and Server OS deployment and configuration.• Management of Active Directory domains.• Identifying and carrying out training and skills transfers with local in-country staff.• Identifying systems and support issues and making recommendations for improvement.• Helping to install IT infrastructure in new office locations.• Experience of PC/Laptop OS installation and configuration including Windows 7, 8 and 10.• Experience of server OS installation and configuration including Windows Server 2008, 2012 and 2016.• Understanding of networks and experience of managing and troubleshooting firewalls, routers, VPN's and switches.• Ability to manage resources in Active Directory and Exchange online.• Strong technical understanding of current network hardware, protocols, and standards.• Experience of configuring and managing backup technologies.• Ability to manage small IT project activities.• Experience of remote IT support.• Experience supporting IT for Call Center's.• Office 365 Administration

Islāmābād, Pakistan

Office LAN and Servers ManagementSoftware and Hardware Trouble ShootingOffice IP Camera’s installation and TroubleshootingProvided Network and Technical SupportDesktop SupportCisco Router, Switches Configurations and TroubleshootingActive Directory Management and Troubleshooting

Islāmābād, Pakistan

Responsible of Handling wired and wireless Local Area network of Micronet/Nayatel Group of CompaniesLAN ManagementCisco LAN, WAN Router Configurations and TroubleshootingCisco Switches configuration and ManagementResponsible of Installation, operation and maintenance of Active Directory Server, Print server, Camera serverActive Directory Implementation, Management and DeployingOffice IP Camera’s management and TroubleshootingOS Installation and TroubleshootingDesktop SupportConfiguring of Broadband RoutersResponsible for configuration of video conferencing for office and for Customers

Master’S Degree, Computer Science

Web Development and Design, Software Development, Databases, Computer Networks

Bcs, Computer Science