Muhammad Umar Email & Phone Number

Lahore, Punjab, Pakistan

- Provided Level one technical support to over 50+ end-users, diagnosing and resolving hardware, software and network issues to ensure optimal performance. - Assisted with the setup and configuration of new computer systems, and onboarded new employees, ensuring seamless integration into the work environment. - User account management and maintained an inventory of hardware and software assets to ensure accurate tracking and reporting. - Collaborated with supervisors and team members to effectively escalate and address complex technical issues, ensuring prompt resolution.

Lahore, Punjab, Pakistan

- Provided on-site IT support to over 25+ employees, ensuring efficient and effective resolution of technical issues. - Assisted with the onboarding process by setting up computers, mobile devices, and granting appropriate system permissions to new employees. - Utilized proactive troubleshooting techniques to quickly identify and resolve hardware and network system issues, enhancing overall system performance.- Managed user accounts, maintaining accurate and up-to-date records for a smooth and secure network experience. - Streamlined the procurement process for new IT assets and effectively managed the inventory, ensuring availability of necessary equipment for smooth operations.