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Muhammad Umer is listed as Senior Account Executive @ Motive | Customer Service Expert at Motive, based in Islamabad, Islāmābād, Pakistan. AeroLeads shows a matched LinkedIn profile for Muhammad Umer.
Muhammad Umer previously worked as Senior Account Executive - III at Motive and Senior Customer Support Analyst at Us Mobile. Muhammad Umer holds Bachelor'S Degree, Physics from University Of Sargodha.
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With a robust track record at US Mobile, my focus lies in enhancing customer satisfaction and fostering loyalty. Mastering customer service operations and policy creation, my role as a Senior Customer Support Analyst involves spearheading initiatives that drive consistent service excellence. Collaborating with teams, I've implemented loyalty programs that have tangibly elevated customer engagement and retention.Previously, as a Marketing Manager at StoneFly, Inc., I honed my client communication skills, strategically nurturing potential client relationships and facilitating sales growth through effective outreach. My commitment lies in delivering impactful customer experiences and nurturing professional relationships that contribute to the organization's success.
Listed skills include Project Management, Team Management, Sql, Management, and 19 others.
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Islāmābād, Pakistan
Senior Account Executive Level 3 at Motive, responsible for driving sales by managing inbound calls and converting leads into closed-won sales. Passionate about delivering results and fostering client relationships
Islāmābād, Pakistan
Supervising day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.Implementing an effective customer loyalty program.Maintaining.
Was Responsible for providing client support functions to the assigned team in order to promote workflow efficiency and support discovery interactions.* Assisted the team with pre-campaign and post-campaign analytic and contact-level intelligence.*was reaching out to possible potential prospects/clients on daily basis to set up online demonstrations and.
Facilitated instructional training sessions to engage and motivate adult learners to meet or exceed performance expectations.was responsible for the ongoing development and delivery of training materials for new hiresCoordinated rotation from classroom training to the floor for on job training.Developed reports to measure and monitor metrics to identify.
Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other.
Provide team leadership and coachingCreate an environment oriented to trust, open communication, creative thinking, and cohesive team effortProvide the team with a vision of the project objectivesMotivate and inspire team membersLead by setting a good example (role model) – behavior consistent with wordsCoach and help develop team members; help resolve.
collating relevant information and dataliaising closely with sales staff and inter-dealer brokersdetermining market sentiment via research, valuation and data analysismonitoring UK and international market performancemaking prices in specific productsproviding key parties with daily trading informationinforming sales staff about market.
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Muhammad Umer works for Motive.
Muhammad Umer is listed as Senior Account Executive @ Motive | Customer Service Expert at Motive.
Muhammad Umer is based in Islamabad, Islāmābād, Pakistan while working with Motive.
Muhammad Umer has worked for Motive, Us Mobile, Stonefly, Inc., Protege Global, and Touchstone Communications.
You can use AeroLeads to view verified contact signals for Muhammad Umer at Motive, including work email, phone, and LinkedIn data when available.
Muhammad Umer holds Bachelor'S Degree, Physics from University Of Sargodha.
Muhammad Umer is listed with skills including Project Management, Team Management, Sql, Management, Html, Customer Service, Javascript, and Microsoft Office.
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