Managing and monitoring Systems and Network infrastructure to ensure smooth work operations.Liaising with vendors and other IT personnel for problem resolution.Managing Microsoft Azure environment, including creating and managing virtual machines, storage, and virtual networks.Handling the Microsoft 365 environment, including creating user accounts, distribution lists, security groups, OneDrive for Business, and Microsoft Teams.Implementing security policies and procedures distributed by the Domain Controller.Managing Veeam Backup & Replication for Servers and End-users' backup.Performing any other duties assigned by the line manager.

Administered and optimized Active Directory, managing group policies and access controls.Supported and maintained the Exchange server, managing email accounts, distribution lists, and mail flow.Provided technical support for banking applications, troubleshooting issues, and implementing solutions.Assisted in the management of DNS and DHCP services, ensuring network stability and reliability.Participated in disaster recovery planning and execution, minimizing downtime during critical events.

Team-lead monitoring services for Service Delivery Centre (SDC)Manage Implementation Services TeamManagement and responsibilities for project deployment at client endCoordinate with customers to propose solutions on technologies as per the organization needs.Infrastructure solutions design and planning with High-availability and Failover solutions. Solution-sizing and Capacity planning as per customer requirements.Manage SLA and compliance from the principle to maintain the agreement.Managed the customer datacenter in Switzerland for three months.Proficient in Office 365, conducted cloud-to-cloud and hybrid migrations using BitTitan MigrationWiz, Info-Sys Lotus to PST migration, and Cloudiway for comprehensive Office 365 migration.Executed Active Directory migrations on Windows Server versions 2003, 2008, 2012, 2016, and 2019.Conducted migrations for Exchange versions 2003, 2007, 2010, 2013, 2016, and 2019 with high-availability solutions.Hybrid migration from on-premises Exchange server to Office 365Management Helpdesk system to give best service in resolving issues. Working on Microsoft new technologies.

Administration of Windows 2003/2008/2012 Servers.Responsible for Data Center, managing and maintaining Server’s including Domain Controller (Active Directory), TMG Server, Exchange Server, RAS Server, File and Print Sever, Hyper-V and Terminal Server.Management of Exchange Server mailbox, monitoring queues, management of SMTP relay agent, management of POP3 Services.Create Firewall Policy to restricted chat software’s and websites.Configure RAS Server for VPN users to connect and access emailSecure network from viruses using Forefront AntivirusDaily/Weekly/Monthly backups of all servers

Responsible for various off-shore projects implementationTechnical Project Documentation

Member of Management Team responsible for Designing and Implementing Network Infrastructure on different locations of organization across PakistanResponsible for Data Centre, managing and maintaining Server’s including Domain Controller (Active Directory), Additional Domain Controller, ISA Server, Exchange Server, RAS ServerManagement of Radio Links connected different remote location as an extended LAN, monitor Radio Links Management and configuration of Terminal Server for remote users to access database application.Documentation of Process, Projects and technical information

As a team member of System Administrators responsible for maintaining Windows 2000/2003 Servers, Active Directory servicesInvolved in designing and deploying Active Directory, DNS, DHCP, Wins, and Terminal Service.Designed and developed network load balancing on Application and Database ServersManagement of Service Desk System

Administration and management of Servers Windows NT, 2000 and 2003, designed and upgraded entire infrastructure.Part of Insurance application PREMIA, a product by 3i (ICICI) India, data migration from Oracle 9i to 10g, Gap Analysis, migration process documentation.Designed and deployed intranet Helpdesk system for any hardware/software/network complains logging.Design network diagram on Visio of network infrastructure

Administered NT, 2000, 2003 servers in a complex environment. Managed & resolved issues in Active Directory, DNS and WINS. Managed & resolved issues in WSUS server.Perform analysis, diagnosis, and resolution of PC issues for a variety of clients.