Mujahid Seyed Email & Phone Number

Wellington, Wellington, New Zealand

Wellington, Wellington Region, New Zealand

• Administering applications such as Microsoft CRM, ArcGIS, and Jemini (HRIS), and troubleshoot issues encountered.• Assisting the wider IT and Project team with meeting milestones and organizational goals.• Documenting business processes to capture key information and procedures.• Collaborating with stakeholders and vendors to ensure the applications are utilised efficiently in enabling the business to achieve its desired outcomes.• Analysing change implementation and project requirement documentation to ensure they meet organisation overall objectives. • Providing constructive feedback and support to improve standard of existing processes and procedures.

Wellington, Wellington Region, New Zealand

• Administration of user accounts, including on and off-boarding processes.• Offering L1 and L2 technical support to users and managing ICT procurement functions.• Manage product licenses and permissions for M365 applications (Exchange, Teams, SharePoint, Intune/MEM).• Construct workflows to automate the IS processes within the FreshService ticketing system.• Created a centralized Knowledge Base for technical documentations and training materials.• Mentoring colleagues on writing and maintain process documentation to improve the effectiveness of the ICT services.• Contribute to improve End User experience by providing user guides on application usage.• Monitoring network and security vulnerabilities via Cisco Meraki and CrowdStrike platform.• Coach and mentor new team members with transition and system usage.• Updating and maintain a constructive Asset Register.

Wellington, Wellington Region, New Zealand

Providing onsite technical support to issues encountered by users.Troubleshooting Outlook issues associated with Exchange Online/On-prem.Providing users guidance and training on organisational core systems, applications and device usage.Setting up and migrating mailboxes to Exchange Online and assigning permissions via O365 Admin portal.Analyzing problems and providing interim solutions, while the main issue is investigated.Monitoring and managing ServiceNow ticketing system.Rapidly taking the necessary actions to resolve security/malware threats.Experienced in executing PowerShell scripts.Liaising with vendors (service provider) to report issues and find solutions for incidents. Deploying applications and assigning software license via MECM and AD.Reviewing the outstanding tickets across the Information Directorate and actioning them appropriately to get it resolved.Key Achievements:Managed the ICT Service Desk on multiple occasions on my own with volumes of 40+ tickets daily.Attain satisfactory user feedback for efficient service delivery. Resolving certain tickets by proactively researching the issue which normally would be outside the scope of my team.

Wellington & Wairarapa, New Zealand

Providing technical support to clients over the phone, email and ITSM ticketing system (ServiceNow).Troubleshoot incidents and requests associated with active directory, remote access, networking, account management, Microsoft Exchange/Outlook and other business applications.Effectively tracking and resolving Service Desk incidents and requests and updating Knowledge Base (KBs).Offering solutions to multiple issues and prioritising based on the level of impact and SLAs.Ensuring effective, regular, and timely communication is provided to all stakeholders.Engaging with internal Managed Services (MS), service engineers and other functions for managing incident escalations.Support users remotely via SCCM and other Remote Desktop Services (RDS) to resolve issues and for manual installation of applications.

Wellington & Wairarapa, New Zealand

Conduct investigations on specific cases and analyse problems to find comprehensive information to reach sound decisions. Providing advice to clients regarding the findings and alternative options available for them. Liaise with stakeholders to obtain relevant information and to provide update on the liquidation matters. Analysing financial and legal documents. Preparing legal documents and corresponding with legal associates.Supporting team members with asset management and other administrative and accounting duties.

Wellington & Wairarapa, New Zealand

Assisting the Director/Liquidator with the liquidation process. Liaising with the clients to obtain relevant information and to resolve any issues. Manipulating the data provided to generate reports in a timely manner. Further, supporting team members with preparing GST Returns and other administrative and accounting duties.

Wellington & Wairarapa, New Zealand

• Managing client details and reference documents using the GoldMine software system.• Updating and maintaining the database to ensure existing/new clients and sales information remain consistent across the database.• Maintaining quality service by establishing and enforcing organization standards.• Updating the company website with new content using the WordPress CMS.

Wellington & Wairarapa, New Zealand

Leading Info workshop sessions and regularly assisting students through the relevant workshop material. This role also involves resolving issues regarding workshops, software usage and marking student assignments and providing constant feedback to students. INFO 101 Tutor (February 2016 – November 2016)The aim of these workshops is to provide students the fundamental understanding of web development and assist them when they encounter issues using coding languages such as HTML and CSS.INFO 151 Tutor (March 2017 – April 2017)The main purpose of these workshops is to provide students the essential tools required to create a data model from a business situation, implement a database from that data model and use query language such as SQL to access and obtain data.

Wellington & Wairarapa, New Zealand

Maintaining a good work environment and food health & safety standards. Taking control of the department and work efficiently in the absence of superiors. Helping customers with product choice and explaining the nutrition content in the products. Complete stock inventory, order new stock and check stock deliveries

Diploma In Systems Administration (L6)

Directory Services Network Services Infrastructure Services System Deployment Messing and Collaboration (Microsoft Exchange Server) Cloud.

Bachelor Of Commerce (B.Com.), Accounting And Information Systems

Activities and Societies: Indian Multicultural Club

Diploma, Web Development, Distinction

Web Development course outlines the processes, steps and technology involved in bringing ideas, content and products to the World Wide Web.

Ncea Level 1, 2 And 3, Accounting

Activities and Societies: I have being part of the Cricket and Basketball Team