Mulyandra Pratama Email & Phone Number

Jakarta, Indonesia

- Enabling automation for flight post purchase flow, especially flight notification, refund and reschedule systems to increase automation rate and reduce manual workload. - Successfully increasing automation rate from 30% to 60% from early 2023 to end of 2023.- Increasing user experience and improving user journey for refund and reschedule feature in tiket.com application. Increasing funnel conversion rate end to end by 5%.- Supporting product operation activities especially in refund and reschedule cases along with the customer service team.- Maintaining Case to Book ratio to meet the company OKR.

Jakarta, Indonesia

- Managed team consists of 6 managers and 7 analysts to optimize revenue for all GA flights (Domestic and International) through revenue management strategy.- Utilized pricing and production capacity to maximize profit and minimize cost.- Controlled fare classes and seats allocation based on demand, market condition, and seasonality.- Achieved profit operating margin during pandemic (June – Dec 2021)

Greater Jakarta Area, Indonesia

- Managed team consists of 4 managers and 8 analysts to optimize international route revenue through revenue management strategy.- Researched market characteristics, created market segmentation, and defined customer behavior to develop best revenue enhancement strategy.- Created competitive fare product to increase GA value proposition in high competition market.- Worked together with the production team to make sure production followed the demand and only produced profitable products (route/schedule).- Increased Asia route profitability from loss USD -5M in 2018 to profit USD 11,5M in 2019.

Indonesia

- Managed 5 teams consist of 4 members that worked in shift patterns monitoring all flight operations 24/7 in the Operation Control Center.- Managed yearly flight schedule in the airline system, including interline and codeshares.- Controlled flight schedule and passengers reservations especially when irregularity occurs such as flight delay, cancel, return to base, divert, etc.- Improved flight scheduling and extra crew booking business process by creating a recapitulation process to achieve high accuracy results.- Finalist of Garuda Indonesia Innovation Awards 2018 by creating a schedule recapitulation process.

Greater Jakarta Area, Indonesia

- Optimized domestic route revenue by forecasting passenger demand based on seasonality and implementing best pricing & inventory strategy.- Worked closely with multiple business units to develop pricing strategy, sales strategy, and optimal production volume.- Contributed to passenger revenue increase in 2013 by 5% to become USD 1.4B and in 2014 by 6% to become USD 1.5B

Greater Jakarta Area, Indonesia

Supervised 6 IBM software engineers to deliver multiple project in several clients in banking and government sector in Indonesia.

Greater Jakarta Area, Indonesia

Supported sales teams in respond to RFP, developed project proposal, and delivered business project to the client with enabling IBM technology, specialized in middleware solution.

Master Of Business Administration, Mba

Grenoble, France

Master Of Management, M.M.

International Publication/Conference: 554th International Conference on Tourism, Transport, and Logistics (ICTTL), May 2019, Jakarta.

Bachelor Of Computer Science, S.Kom, Computer Science

International Publication/Conference: 3rd International Conference on Malay and Indonesian Language Engineering (MALINDO), 02 August 2009.