Kate Murphy Email & Phone Number

Charlestown, New South Wales, Australia

Newcastle, New South Wales, Australia

Kotara

• Leading the Centre Experience Team through development works; (1) stabilisation of The Rooftop precinct.; (2) food court ambience upgrade; (3) construction and opening of International Mini-Majors H&M and Zara plus.
• Cultivating functional and engaged teams with Engagement Scores during both 2016 and 2019 surpassing company averages across all measures.
• Develop, in collaboration with Asset Team, and gain alignment on Strategic Asset Plans, identifying areas of interest and opportunities to grow centre performance.
• Build centre controllable income and expense budgets, gain alignment from key stakeholders and facilitate delivery of expense savings and maximising income streams.
• Analyse customer insights, understand customer lag and lead indicators, consolidate into actionable insights and advocate for the customer in all forums boosting Net Promoter Score.

Tuggerah

• Provide leadership and coaching to a multi-disciplinary team.
• Prepare and deliver Centre Experience income and expense budgets.
• Consolidate customer insights for use in Strategic Asset Plans, product mix discussions and asset improvement schedules. Be the voice of the customer in all forums.
• Manage day to day operations and presentation standards for the centre.

Kotara

• Produce best commercial outcomes with retail partners through development of retailer relations plan including shop to shop meetings, engaging retail consultants, identify retailers who require assistance developing.
• Grow Management income by fostering relationships with relevant internal stakeholders.
• Oversee retailer standards within the centre.
• Consult with customers, community and retailers. Collect feedback and identify any key trends that can be actioned.
• Form mutually beneficial partnerships with key community groups.

Master Of Business Administration (Mba)

Master'S Degree, Marketing

Bachelor'S Degree, Graphic Design