Macquarie University is improving and standardising its approach to course (degree, program) and unit (subject) approval, reaccreditation, revision etc. processes, systems and support. This is to not only align with the TEQSA Higher Education Standards Framework (Threshold Standards), but is also an opportunity for Macquarie to go beyond the minimum standards and become industry leaders with a comprehensive service-oriented focus and delivery of quality assurance measures for our university. My role in the first instance is to plan and execute course reaccreditations including Course Authority support and Review Panel organisation and execution, this is where every course (degree, program) is reviewed in its entirety once every seven years. I then work with MQ faculties to turn panel recommendations into actions and guide through the approval process that supports the implementation of those recommendations. 2022 is the first year of organising course reviews this way and once that new way of operating is fully embedded and automated as much as possible, I will turn my head to other quality assurance activities like less intensive but more frequent unit (subject) and course (degree, program) quality assurance activities, and mastering our curriculum-based CMS.I also contribute to system development, collection and analysis of data, process improvement and leading my colleagues through change.

My role at the University of Auckland was to provide all the administrative and facilities-based resources and support to enable my peers, colleagues, students and other stakeholders to get on with their primary business within Library and Learning Services or across the university at large. I managed a team of administrators and facilities coordinators who provide administrative, committee secretary, accounting, event, space planning, asset management, office and furniture move support as well as linking LLS colleagues to other service units across the university.I was specifically involved in projects such as:- coordinating the provision of library and learning services during the construction of the university's new centralised student hub- improving the information management policies, procedures and resources to LLS colleagues- planning for the relocation of staff across the service division according to need for proximity to library physical resources, taking into account our learnings from lockdowns and COVID-19- determining a priority of works plan for LLS that incorporates plans to replace and enhance technology for staff, minor capital works planning and major renovation work over the coming years 2021-2025

I was one of two Team Leaders at the brand new Nucleus: Student Hub. Together with the Centre Manager and Head of the Hub, we were responsible for managing the self-service and first level enquiries of all UNSW students, those based on our campuses as well as those off-site. Our first task was to manage the services and perfect the processes already offered by the previous Student Central service at UNSW, in this new Student Hub environment.The second stage of this new service, commencing in early 2019, was to amalgamate several services currently offered by Faculties, Schools and several specialist services across the university. We have staff designated to each of these areas to become subject matter experts, we standardised processes wherever possible, and we provided timely, accurate and consistent service, advice and communication to all students, no matter the help they need or the service they require, whenever they need it.

I'm a senior student administration officer in a newly formed team, focusing on all administrative processes that support the entire student life cycle. My team looks after UG & PG Courseawork students who are studying Arts, Social Sciences, Law, Architecture, Education, Social Work and Music. This position became available because the University of Sydney is moving most administrative services to one centralised office, moving away from faculty-based administration. Some of my primary responsibilities include:- allocating daily workloads and fortnightly goals for my team members- collecting, collating and reporting statistics on Portfolio 1 application and workflow activity- first point of escalation for matters relating to applications managed through the university's enrolment system (Client & Sydney Student)- Active and valued participant in the Recruitment Exercise for Faculty Services, participating in Assessment Centres and Interview Panels as required- personal responsibility for managing Course Transfers, Reduced Study Load applications, Concurrent Enrolment, recalculating academic progression for under-performing students and overseeing the Evaluation of Potential Graduands every main semesterI'm also a general leader within Portfolio 1, available for advice and handling escalation matters, and training and developing my colleagues. Faculty Services currently consists of 6 portfolios and I am the WHS Coordinator and ALLY representative for the entire group; in addition I have been selected to become part of the group's Continuous Improvement working group, looking at ways to make systems better and processes more efficient.

The Middle Temple is one of the Four Inns of Court in England and Wales. My role was to manage the Middle Temple’s Education team and oversee all of the administration and set up for training and programs that student members could participate in. Many of the Inn’s functions mirror similar activities that take place in a University environment. My responsibilities included the following:• Overseeing the Inn’s Admission Process for both new students and transferring lawyers• Handling any disciplinary matters relating to our student or barrister members, being the main point of contact at the Inn for the combined Inn’s Conduct Committee who investigated and determined the outcome of such matters• Managing the Inn’s Mooting programs and competitions, and Student Residential Training Weekends (which took place at various locations across the UK throughout the academic year)• I took ultimate responsibility for Middle Temple’s Call to the Bar preparations and ceremonies – this is essentially the same as the graduation part of the university life cycle• Overseeing several programs offered by the Education Office including practice interviews, work experience with judges, and sponsorship/buddy programs between students and practicing barristers• I was heavily involved in the research and development of the Inn’s new CMS, and the training of staff on how to use the new system• I worked closely with the Inn’s Governance and Records Manager to create retention schedules for the Education department and generally improve our record management practices for both paper and electronic files• Managing the Education Office staff, a team of 8 people in total (including my manager and myself). I worked with our HR office on matters of recruitment, regular progress reviews and disciplinary concerns.• I was committee secretary to the Inn’s Equality and Diversity committee, an area which I am particularly passionate about within all areas of Higher Education

UCL is one of the most well-known and prestigious universities in London. I worked here, in the Faculty of Laws, on a temporary basis whilst looking for a permanent role. During my time as PhD Program Administrator I was the central liaison point between the 80+ students who were sitting for a PhD, and the Faculty and University as a whole. My day to day tasks mainly consisted of processing grants and stipends to students in their research phase, tracking program progression and communicating with students about the next steps in their progression, promoting opportunities of interest and organizing review meetings between students and their academic supervisors. The current system of tracking the progress of a PhD student’s life cycle was very manual and maintained poorly, so I used my time in the role to create a cleaner system, and I worked my way through the progress of every single PhD student so that the tracking system was entirely up to date by the time I left UCL.I really enjoyed working for UCL Laws and appreciated the opportunity to work with PhD level students, the only group of law students I had little-to-none- working experience with prior to now. I found the shift of my role as an administrator changing with this group of students: expertise of university systems and being well organized was very important, however working with PhD students (and their academic supervisors) who are all doing something very individual and at different timelines meant that relationships with my students and colleagues became incredibly important and vital to the success of the role.

Balliol College is one of 38 colleges linked to the University of Oxford – all students of Oxford are also members of a college, and most of those students live on site. During my posting at Balliol, I was responsible for overseeing and coordinating accommodation at all 3 Balliol College sites during the summer conference months, and also for planning and coordinating the allocation of rooms for students to live in, and academics to work and teach in, during the academic year. I oversaw the housekeeping operations and managed staff at all 3 Balliol sites. I constantly liaised with students, colleagues, senior members of staff, other colleges, external guests and suppliers to keep administrative processes and the day-to-day operations of the college rolling along smoothly. This position has helped me to further develop my skills in managing staff, making fast yet effective decisions, plan effectively for upcoming events and academic terms, and manage crisis situations without stress. The posting has also helped me to get a foot-hold on how the academic and planning year is structured at the University of Oxford and in the UK in general.

KLC is a community law centre that gives free legal advice to local individuals and community groups, and is also a practical work experience clinic for students studying Law at UNSW. During my time at KLC I was responsible for:• Recruiting and enrolling 100 elective students per year for the KLC clinical courses, where students spend one semester working at the centre interviewing and representing clients, as well as learning to work in an office environment and working on community law projects• Doing all administrative setup for the clinical courses each semester including rosters, office training and class materials, organising assessment, communications and an online learning portal• Training and supervising clinical students in working in an office environment with KLC systems• Coordinating the attendance roster and assignment marking systems for another compulsory law course for all students based on ethics and justice, where 500 students per year have a one off practical experience at the centre, interviewing clients and helping solicitors to give those clients legal advice• Coordinating the recruitment and roster system for the KLC volunteer solicitor pool, where solicitors give one evening of their time per fortnight to give our clients legal advice• Day to day administrative work for the centre including managing the client booking system and diary, ordering supplies, managing accounts payable and corporate credit cards for the centre• Establishing and maintaining positive working relationships with other units within the university as well as external services and clients for the centre

UNSW ran a project to improve "the student experience": all the programs & activities each school runs for its students outside of its core degree programs. I was selected to coordinate Law, which included researching all aspects of the student experience & identifying strengths & gaps, & writing a report & accessible database that could be updated as experiences changed.I also targeted weak areas in the Law student experience & improved the administrative systems behind each activity so they would provide a more enriching experience for our students. I focused on:Peer Tutor Program: first year students are buddied up with senior year students for advice on adjusting to law studies, focusing on first year courses & assessments. I added an element to the program which focused on international students of the new Juris Doctor degree, where extremely intelligent & keen international students where gaining admission to the program but then struggled with complex Australian Legal language when they commenced study. This add-on became an elective course available for the international students, available for credit & run by lecturers rather than students.Experiential Learning program: I discovered the administrative system was clunky & inefficient to the point that students & workplaces were not receiving information about places available & application status within the program. Together with the Director of Experiential Learning we rebuilt the program from the ground up, providing better communication to students & participating organisations, fairer recruitment & selection processes for applicants, a revamped learning & reflection element for the students, & building an administrative system that allowed capacity for more organisations to join the program, providing more placements available for our students. As a result of our work, the Faculty created an ongoing position where the staff member is responsible for coordinating the entire work experience program.

The Student Services Team is responsible for all elements of the student life cycle, from enquiries through to admission, timetabling, enrolment, assignment submission, exams, results, progression planning, graduation and reaching alumni status. I also had individual projects and areas of responsibility, including:• Complete administrative implementation of the new Postgraduate Juris Doctor program into UNSW student systems and information sources, making decisions about and then implementing program structure, progression plans and timetabling• Working in a Student Advisory role for Undergraduate Law students, working in particular with Indigenous students• Coordinating Faculty Scholarship selection process, the Peer Tutor Program and a free text book loan scheme for Indigenous Students

• Coordinating the Admission Process for local and international students coming to the school• Coordinating visas, arrival and transport for new students to the various campuses in orientation week• Working with Marketing to coordinate information sessions, career fairs and week-long student experience programs for prospective students