Hannah Murray Email & Phone Number

Remote

Community & Culture:In my role, I collaborate with counterparts to strategize, plan, and operate, defining and maintaining a supportive studio team experience. I ensure the organization acknowledges and shares success stories, fostering a culture of excellence across our customer engagements. My focus is on delivering exceptional work that not only excites clients but also keeps our teams engaged.Talent Development & Training:As part of my responsibilities, I define and manage team experiences, covering recruiting, onboarding, career progression, and team building. I actively promote a culture of development and advancement, partnering with managers to identify growth opportunities. Additionally, I coordinate hiring processes consistently across business units, aligning them with the evolving needs of the organization.Scale & Operations:Working closely with Operational Leaders, I contribute to defining best practices and standards for scaling studio relationships across clients. This involves structuring team hierarchy, conducting skills assessments, optimizing workflows, and managing resourcing. I also interpret studio team metrics, analyze accomplishments, and communicate insights to stakeholders. My role includes developing playbooks, toolkits, and templates to enhance team collaboration and deliver high-quality customer experiences. Identifying organizational needs, I address gaps in tools, documentation, and resources.

California, United States

Sunnyvale, Ca

I oversaw the implementation of new processes by reviewing past project insights. I initiated pre-planning discussions with clients, collected data on scope, deadlines, and recruitment requirements. I scheduled regional meetings to plan team needs, updated a global resource tracker, and served as the central point for operational challenges. Additionally, I managed training timelines, conducted scenario planning based on region-specific factors, monitored resource usage, and tracked live projects for potential risks. In closure, I collected 360-review feedback and conducted meetings with teams to plan future actions.

Sunnyvale, California

•Define tools and processes to streamline program/project management and standardize process definition•Schedule/Plan Management•Assist in facilitation of project work breakdown sessions •Formulate initial project schedule; maintains project schedule with minor oversight from QA Leads•Collect and track key project metrics and progress indicators •Assist QA Production Managers with defining project resource requirements•Create accounts and on-board Engineers •Coordinate off-boarding and on-boarding procedures with Human Resource department •Assist team with server access requests and git licensing •Verify non-disclosures agreements•Manage day-to-day leave requests with projects and staff•Track QA projects from start to finish via Quip •Validate multi million dollar SOWs from client/vendor companies•Approve bi-weekly invoices from vendor companies•Create budget queries•Update and track analytics via Numbers

Half Moon Bay, California

Responsible for the strategic plan design and successful execution of guest communications and guest services.• Utilized cross-organizational collaboration to write, design and distribute HMB Golf Links monthly newsletter to over 30,000 subscribers, with a positive growth of over 100 new subscribers each month.• Responsible for social media strategy, including the organic growth of followers, implementation of social media accounts and engaging followers with a “tell, not sell” story campaign.• Manage VIP guest relations of over 20,000 members, including social gathers, golf tournaments, and monthly VIP newsletters.• Direct, manage and grow extra-curricular activities on and off property• Create and write programs for small and large events on Indesign and Adobe • Manage the HMB Golf Links Reservations team and conducted monthly reviews of performance.• Established and built lasting relationships with guests and employees by creating memorable guest services experiences.• Plan, organize and coordinate special company events, scaling about 500+ happenings per year• Familiarity with using Salesforce, Delphi, and Room Arranger for event planning.• SEAL Tribute Event: Raised $2 million+ for the Navy SEAL Foundation by managing all aspects of the event including marketing collateral, website deployment, and registration process.• SEAL Memorial Challenge: Directed all elements of the charity event benefiting the Navy SEAL Foundation.2015 Memorial Challenge Event Video: https://www.youtube.com/watch?v=944xK0E52O8

• Ordering, receiving, handling, and managing the entire lifecycle of merchandise inventory for the onsite golf shop, as well as the online store, in a timely and organized manner• Tracking to a detailed retail plan including a rolling forecast for retail sales, inventory product and holding costs, and other expenses associated with running the golf shop and online store • Reviewing all merchandise deliveries for accuracy, reconciling quantities received, bills of lading, purchase orders, and other documents• Staging or storing incoming shipments, including being responsible for the stocking of shelves inside storage facilities and in the golf shop• Displaying, labeling and arranging merchandise inside the golf shop, and online, in a creative and efficient manner, so as to maximize sales potential. This includes the regular rotation of displays and themes.• Maintaining a clean and organized presentation inside the golf shop at all times• Design and implement strategies to increase on lines sales for both the golf property www.halfmoonbaygolf.com and for a site that HMBGL manages for the Navy SEAL Foundation • Working with vendors and the on staff events coordinator, develop customized branded merchandise concepts for large, key customer groups (i.e. corporate tournaments, charitable events, weddings, etc.)• Creating a plan for sales, including (when necessary) the transfer, return or liquidation of damaged or obsolete merchandise• Maintaining ongoing and proactive communication (weekly reporting at a minimum) with key personnel (management, golf shop employees, finance department and vendors) about inventory levels, inventory turn statistics, shortages, overages, shrinkage, budget matters, sales forecasts and various retail strategies• Interfacing with customers to ensure a “5 star” retail experience inside the golf shop• Participating in formal periodic inventory audits and researching invent

San Rafael, Ca

• Manage and customize the HR connection benefits portal for each cliental • Design and develop monthly benefits newsletter provided to cliental • Maintain and contribute assistance for Microsoft Word Excel and PowerPoint presentations

San Carlos, Ca

• Provided excellent customer service and personal golf club fitting process to over 200 clientele including top golf companies• Operated confidently with a sales team of 3-5• Performed cashier, restocking, and store appearance functions

Half Moon Bay, Ca

• Complied friendly customer service to 100-300 clientele • Collected and managed individual client physical data and directed circuit style exercise routines • Operated computer functions and conducted phone sales

Business Administration Management, Business Administration And Management, General

Activities and Societies: Holland YoungLife, DEMA, Outdoor Adventure Club, Hope College Women's Golf TeamCollege level management, human.

International Business/General Ed

Activities and Societies: Swimming, Bootcamp Class, Golf

International Business/General Ed

Activities and Societies: Canada College Christian Club, Canada College Women's Golf Team