Murray Johnson Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

New York, New York, US

• Oversaw the daily operations of Bliss Spa, including the rotation of over 150 guests per day
• Trained new Spa Concierges in the execution of their duties and the handling of high-expectation guests
• Inspected the daily Spa earnings, while writing detailed profit and expense reports, combined with cash handling.
• Managed spa bookings and worked with therapists to adapt to guest’s needs

Aspen, Colorado, US

• Supervised spa operations, including supporting a 20,000 square foot facility and leading team of 70 employees
• Led, coached, communicated, and corrected spa concierges in consistently delivering “brand standard in service”
• Worked with the Spa Group Coordinator in planning special events and creating surprise celebrations for guests
• Maintained detailed files on frequently-returning guests, in order to provide anticipatory service

Aspen, Colorado, US

• Worked with the food and beverage department to ensure events and catered meals were on presented on schedule
• Enhanced guest and employee relations, while maintaining focus on Meeting and Events goals and guest service mission
• Managed and restocked office supplies while maintaining meeting spaces and office calendars.
• Coordinated with the Shipping Department to safely transport the event supplies to and from the appropriate hotel venues

Aspen, Colorado, US

• Respond to guest complaints and comments in a timely manner, and with minimal loss of revenue
• Provided educational materials to outside hotel concierges, to better coordinate the most efficient guest reservations
• Partnered with Aspen concierges to schedule and accommodate guest treatments and services
• Answered, screened, and directed incoming calls, and networked with group coordinators to assist with guest recovery.

Carbondale, CO, US

• Conducted all production meetings, while keeping minutes and maintaining contact with absent technical designers
• Oversaw all rehearsals, as well as recording blocking, timing, line missteps, directorial notes, while keeping strict schedule
• Prepared theater space for rehearsals/performances, including cleaning seating, restoring scenery, and testing effects
• Ran the shows from backstage during the performances, including coordinating lights, sounds, costumes, and props

Aspen, Colorado, US

• Administered company bar and concession area, while sustaining environmental and health standards
• Assisted Theatre patrons seating, ticket reservations, dining options, and transportation services
• Trained and supervised bar and concession, and lead volunteer outreach and training