Murshid Hersi, Pmp, Csm Email & Phone Number

Toronto, ON, CA

Vaughan, Ontario, Canada

• Contributed to defining the product roadmap for Bell applications, resulting in a 20% increase infeature adoption by aligning product features with user needs and market trends.
• Created functional requirements, product briefs, and user stories, improving clarity and reducingdevelopment time by 15% for the development team.
• Acted as Product Owner in Scrum ceremonies, successfully delivering work across Sprints andreleases using Agile methodologies and Kanban, leading to a 10% improvement in on-time featuredelivery.
• Became an expert in managing the product and developing project plans, enhancing decision-makingand reducing time-to-market for new features by 12%.
• Contributed to team and process improvement, boosting overall team efficiency by 18% by leveragingstrong communication skills to facilitate collaboration and CRM integration.

Toronto, Ontario, Canada

• Boosted stakeholder satisfaction scores by 18% by building and maintaining trusted relationships withstakeholders through regular communication and consistent updates.
• Improved stakeholder understanding and engagement by 15% by producing and maintaining keyartifacts, including presentations, documentation, and training material.
• Increased customer satisfaction by 30% by communicating with customers and stakeholders toprioritize features, facilitating discussions, and aligning feature priorities with customer needs.
• Achieved a 10% improvement in meeting defined success criteria by working with the Senior ProductManager to define and monitor release goals and metrics, setting clear objectives and tracking progress.
• Enhanced project efficiency by coordinating marketing automation initiatives, implementingstreamlined processes, and reducing administrative overhead.

Vaughan, Ontario, Canada

Guaranteed 100% compliance with data privacy regulations for all test data, upholding stringent standards and safeguarding sensitive information in every project phase.Employed industry best practices in QA processes, leading to a notable 30% increase in overall software quality, demonstrating a significant impact on product integrity and.