Matthew Uschelbec Email & Phone Number

Durham, North Carolina, United States

Long Beach, California

• Administrate and manage testing environments in VMware Vsphere for use by engineers; improvingtroubleshooting response time while also providing easily-rolled back environments for testing andimplementation• Built and maintain wikis for all LFC engineers; providing a centralized location for troubleshooting andtesting knowledge while also providing a source to input and share lessons and breakthroughs amongengineers• Organized and accelerated communication among team members via Microsoft Teams providingengineers across multiple offices and states a forum for exchanging ideas, providing assistance ondifficult subjects, and communicating maintenance windows• Provide consultation and advise on future/ongoing projects to ensure our team is prepared for possibleobstacles or complications thereby ensuring swift and optimized project implementation.• Brief and train customers to provide a greater understanding of our software, develop workingrelationships, and inspire learning and cooperation.• Oversee and Administrate MS SQL server utilized as backend for testing environments

Kanazawa, Ishikawa

• Promoted international exchange between between Japan and America• Coordinated and presented lesson plans utilizing verbal and written comprehension• Planning, rehearsing, and performing Master of Ceremonies (MoC) for school events

Boone, North Carolina

•Maintained store by cleaning and organizing•Assisted customers on purchasing decisions by answering questions and providing support•Promoted new products and sales to increase foot-traffic inside and outside store•Completed extra training sessions to further assist customers and provide a stronger technicalbackground•Promoted customer sales and pre-orders to improve store income and create returning customers

Boone, Nc

Responsibilities Included:•Conducting research and development into new IT solutions•Executed computer hardware setups, repairs, and updates•Implemented computer network setups and repairs•Promoted customer service and sales by creating a professional relationship with customers•Incorporated Operating System imaging and installation plans to reduce imaging time and resources by ~20%•Maintained and managed customer/sales database

Boone, Nc

•Maintained and updated sales and warranty database•Initiated setup of new Apple display products following stock changes•Educated and consulted with students, parents, and professors on new products and theirimplementation.•Maintained and oversaw department stock•Mentored and educated new employees•Analyzed student interests and needs to help promote hardware and software sales•Redesigned store advertisements to reflect new school mascot and improve store foot-traffic.

Hickory/Lenoir, North Carolina Area

•Maintained store by cleaning and organizing•Assisted customers on purchasing decisions by answering questions and providing support•Promoted new products and sales to increase foot-traffic inside and outside store•Completed extra training sessions to further assist customers and provide a stronger technicalbackground•Promoted customer sales and pre-orders to improve store income and create returning customers

Bachelor'S Degree, International/Global Studies, 3.0 Gpa

Activities and Societies: Vice President of Japanese Culture Club Studied abroad at Ritsumeikan University Participated in "Study.

Ijt Certification, Study In Kyoto Program

Activities and Societies: Studying Japanese history, culture, and language While at Ritsumeikan University, I took classes.