Leading team of Personal loan & Auto Loan staff.Responsible for allocating the accounts to each staff and prepare the monthly target as management order.Motivating all the team to achieve the individual target and team target.Involved in the tracing of delinquent customers, through calling and field visits, for Credit Cards & Personal Loan Accounts.Checking the staff daily for the delinquent accounts.Involved in the process for presenting cheques of delinquent customers.Updating the system with the new information for the customers.Training fresh staff, helping them to get acquainted with the systems and procedures usedFollow up the accounts to update the payment in the deferent accounts.Visiting uncontactable customers at their workplace, in order to recover debts.Preparing and proposing settlement plans to customers, checking all documents as the bank policy.Using Debt manager, flex cup, MIS, Outlook, LAPS systems.Appreciation from the management as the best team for the first Quarter of 2009.

Al Wasl is one of the leading back & out sourcing company primarily dealing with credit card, personal debt collection, credit card, car loan verification.Working with a team of 22 internal collectors for the collection of defaulted HSBC bank credit card payments, Personal Loans, Auto Loans, and Credit Card payments for Banks.Negotiating with the bank daily settlement accounts on behalf of the customer.Prepare a detailed File Note /proposals / restructuring facilities for each and every non-performing account.Issuing receipt vouchers to customers for amounts collected in accordance to the bank policy.Submitting a daily report of visits and collections made to the management.Fully cooperating with management to felicitate collection process and updating management with any issues concerning customers.Keeping all customers indebtedness statements of all data representatives and making sure of continuously updating customers' statements.Motivating the collection staff to reach the assigned targets, and assigning buckets to each staff member based on his skill level.Updating the customer's profiles with the installments settled, and continuously updating customers' statements.Appreciation from HSBC Bank for the best performance.Appreciation from the management as the best collector for the year of 2007.

Petty Cash Management.Prepared receipt vouchers and payment vouchers.Prepare, review & draft all documents related to Department's day-to-day operations. Ensure system, Policy & Procedures.Following the debts account for our clients to make late payments.Offering the clients payment finalizing by installments.Make sure to get any grantee for the customer will be provided. The customer and make field visit for the customers.Other administrative duties as and when assigned by the management.

Responsible for contract accounting and financial analysis.Produced monthly, consolidated accurate financial reports on time. Extensive use of Excel for creating spreadsheets and reports.Following the debt customer for our client to make the payment.