• Set up a Business Development Department • Increase annual revenue growth by identifying new revenue opportunities to reduce RAKWA dependency on government funding • Increase percent budget covered by external revenues • Set up an external stakeholders meeting platform• Identify key RAK Government stakeholders and hold coordination meetings • Identify opportunities and build business cases and relationships with clients • Survey RAK Industry to identify water demand… Show more • Set up a Business Development Department • Increase annual revenue growth by identifying new revenue opportunities to reduce RAKWA dependency on government funding • Increase percent budget covered by external revenues • Set up an external stakeholders meeting platform• Identify key RAK Government stakeholders and hold coordination meetings • Identify opportunities and build business cases and relationships with clients • Survey RAK Industry to identify water demand and quality for TSE reuse• Survey RAK industry to identify Biosolids reuse• Build a Customer Data Base • Plan visits to potential customers and communities • Work with PSD Communications to Create, schedule, organize, and promote outreach activities and special events. Show less

• Monitor customer accounts for house connections and sewer consumptions and take proactive action to ensure that receivables are collected in a timely manner while maintaining positive internal and external customer relationships. • Collaborate with the other department managers in Technical’s, Accounts and Legal to achieve collection goals and objectives• Review customer accounts on an ongoing basis to asses collectability of receivables• Create and maintain customer commitment… Show more • Monitor customer accounts for house connections and sewer consumptions and take proactive action to ensure that receivables are collected in a timely manner while maintaining positive internal and external customer relationships. • Collaborate with the other department managers in Technical’s, Accounts and Legal to achieve collection goals and objectives• Review customer accounts on an ongoing basis to asses collectability of receivables• Create and maintain customer commitment records and document all customer interactions• Recommend changes in the collections policies to higher management to meet the changing needs of the organization.• Coordinating with the technical department to collect the site survey documents to create the connection invoices as per the Emiri Decree.• Following up with the collection team for the water meter readings to insure all data has been updated correctly on the system.• Direct and manage the customer payments processes to ensure timely, accurate and efficient operations like payment plan and installments. • Implement actions to improve the customer payment cycle, implement solutions for customer receivable issues and improve organizational processes.• Monitor individual and team achievement of collection goals to ensure meeting objectives.• Monitor receivables and collections activity. Review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections. • Identify problem accounts and provide updates of collection status to management.• Initiate credits and adjustments to customer accounts within the policy limits.• Perform other special projects as assigned.• Place collection calls to customers with a past due balance and resolve discrepancies.Responsible to issue the NOC letters to other governments departments on daily basis as required for approvals• Responsible to issue the clearance certificate when all payments are cleared by customers. Show less

• Developing and monitoring Collections results and goals• Manage customer accounts, ensuring company standards for renewals, delinquencies and store collections are satisfied.• Maintain a high level of communication and professionalism with both internal and external customers• Motivates and creates a positive working environment to achieve productivity and performance standards• Direct interaction with selected customers in resolving delinquencies.• Ensuring professional… Show more • Developing and monitoring Collections results and goals• Manage customer accounts, ensuring company standards for renewals, delinquencies and store collections are satisfied.• Maintain a high level of communication and professionalism with both internal and external customers• Motivates and creates a positive working environment to achieve productivity and performance standards• Direct interaction with selected customers in resolving delinquencies.• Ensuring professional relationships are established and maintained with customers• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.• Contact references on all accounts that do not return calls.• Recognize and create opportunities to renew customer agreements• Handle field collections and returns. Show less

• Training new staff for using the real estate Computer Software Systems • Coordinating appointments and site visits for potential clients • Dealing with VVIP and VIP customers• Preparing documents such as Sale and purchase agreements, Lease agreements • Updating system by uploading all finalized contracts and handed over units with all records for each property • Generating lists for interested buyers and tenants and their needs• Updating the system of lease & sales… Show more • Training new staff for using the real estate Computer Software Systems • Coordinating appointments and site visits for potential clients • Dealing with VVIP and VIP customers• Preparing documents such as Sale and purchase agreements, Lease agreements • Updating system by uploading all finalized contracts and handed over units with all records for each property • Generating lists for interested buyers and tenants and their needs• Updating the system of lease & sales information of the clients • Efficient and timely processing of all required administrative forms and reports on the system• Maintain records of the leased units to ensure the expiry date of the contracts and proceed with the renewal process • Maintain records of rental or usage activities, special permits issues , maintenance and operating costs , or proper availability • Ensuring that all complaints and maintenance requirements are solved properly and clients needs are met• Preparing sales and lease offers when required• Preparing keys Handover forms and keep records on the system in due course • Providing support to accounts Dept; assisting on the collection of rents, deposits, any pending payments, and follow up the defaulted customers on a regular basis • Discussing with management the weekly and monthly collection plans • Classifying the customers into categories• Preparing and proposing settlement’s plans to customers, checking all documents to get the management approvals • collection of the due installments for the new sales , final payment, master community and utility charges • Approaching legal department to ensure that all lease and sale agreements are as per the rules and regulations of the company and in line with the applicable laws Appreciation from the management as the best team for the first Quarter of 2009 Show less

• Leading team of Personal loan & Auto Loan • Allocating the accounts to each staff and prepare the monthly target as per management instructions and policy• Motivating all the team to achieve the individual and team targets• Involved in tracing the delinquent customers, through calling and field visits, for credit cards, auto loan and personal loan accounts• Checking the staff lists daily for the delinquent accounts• Involved in the process for presenting cheques of… Show more • Leading team of Personal loan & Auto Loan • Allocating the accounts to each staff and prepare the monthly target as per management instructions and policy• Motivating all the team to achieve the individual and team targets• Involved in tracing the delinquent customers, through calling and field visits, for credit cards, auto loan and personal loan accounts• Checking the staff lists daily for the delinquent accounts• Involved in the process for presenting cheques of delinquent customers• Updating the system with the new information for the customers• Training fresh staff, helping them to get acquainted with the systems , procedures used , and collection techniques • Follow up the customers accounts to update their payment • Visiting un-collectable customers at their workplace, in order to recover debts• Preparing and proposing settlement plans to customers, checking all documents as the bank’s policy• Using Debt manager, flex cup, MIS, Outlook, LAPS systems Show less

• Working with a team of 22 collectors for the collection of defaulted HSBC bank credit card payments, personal loans, Auto loans, and credit card payments for Banks• Negotiating with the bank on daily bases for customers settlement accounts • Prepare a detailed File Note /proposals / restructuring facilities for each and every non-performing account• Issuing receipt vouchers to customers for amounts collected in accordance to the bank’s policy• Submitting a daily report for… Show more • Working with a team of 22 collectors for the collection of defaulted HSBC bank credit card payments, personal loans, Auto loans, and credit card payments for Banks• Negotiating with the bank on daily bases for customers settlement accounts • Prepare a detailed File Note /proposals / restructuring facilities for each and every non-performing account• Issuing receipt vouchers to customers for amounts collected in accordance to the bank’s policy• Submitting a daily report for collection visits • Advising the management to felicitate collection process • Motivating the collection staff to achieve the assigned targets• Assigning buckets to each staff member based on his skill level• Updating the customer’s profiles with the installments settled, and continuously updating customers' statements Show less

• Petty Cash Management• Prepared receipt vouchers and payment vouchers• Other administrative duties as and when assigned by the management