Michelle Vance

Michelle Vance Email and Phone Number

Co-Owner and President @ JK Land Jeep Sales & Outfitters
Atlanta, GA, US
Michelle Vance's Location
Atlanta Metropolitan Area, United States
Michelle Vance's Contact Details
About Michelle Vance

A passion for aligning people, process and technology. Michelle is a results-oriented leader with broad-based experience aligning business and technology in fast-paced organizations. Experience spans IT infrastructure/operations, retail, healthcare, portfolio management, strategic planning and continual process improvement for both not-for-profits and Fortune 500’s. Adept at building quality-driven, goal-oriented teams that deliver quantifiable results. Proven track record for delivering best practice initiatives to streamline and increase operational efficiency. Michelle possesses excellent organizational, relationship, customer service, communication, leadership and problem solving skills. Open to discussing opportunities via email: vancemm@outlook.com.

Michelle Vance's Current Company Details
JK Land Jeep Sales & Outfitters

Jk Land Jeep Sales & Outfitters

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Co-Owner and President
Atlanta, GA, US
Website:
jkland.com
Employees:
3
Michelle Vance Work Experience Details
  • Jk Land Jeep Sales & Outfitters
    Co-Owner And President
    Jk Land Jeep Sales & Outfitters
    Atlanta, Ga, Us
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  • Jk Land Jeep Sales & Outfitters
    Co-Owner & President
    Jk Land Jeep Sales & Outfitters Sep 2018 - Present
    Douglasville, Georgia
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  • Wellstar Health System
    It Service Delivery Executive Director
    Wellstar Health System Jul 2018 - Sep 2018
    Marietta, Georgia
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  • Wellstar Health System
    Itil Governance Director
    Wellstar Health System Jan 2016 - Sep 2018
    Greater Atlanta Area
    Oversee Information Technology ITIL process implementation and governance encompassing Problem, Testing and Change Management activities. Lead Service of Operations Excellence team ensuring the integrity of the production environment through the creation, implementation and monitoring of standard processes and by promoting compliance with corporate policies, standards and best practice methodologies.
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  • Tanner Health System
    It Service Delivery & Application Director
    Tanner Health System Jun 2013 - Jan 2016
    Greater Atlanta Area
     Set strategic direction, operational standards and enterprise communications. Drove ITIL strategy, adoption/service improvements. Performed personnel management for 9 leaders. Owned department budget. Oversaw enterprise projects ensuring resources/deliverables/budgets were measured/met.  Led Service Delivery org. Expanded responsibility to Application Management org., growing team 24 - 60. Oversaw business/customer-facing services to include Business Relationship Management, Service Desk, Call Center, Desktop/Field Operations, customer service, service level KPI’s and Application Operations.  Led/developed/deployed ONEit, a customer centric program to promote IT as a service. Executed ONEit marketing campaign with targeted communications and educational training. Communicated IT offered services, streamlined process for engaging IT, eliminating inefficiencies. Branded and standardized enterprise communications through template adoption Within 8 months of deploying ITIL solution, 70% customer calls resolved first contact (FCR 45% improvement), tickets resolved 30% faster and customer contact improved 45%. Average 99.97% system availability.  Implemented/oversaw Business Relationship program fostering thought leadership, improved partnerships/communications.  Directed/implemented ITIL solution focused on improved customer service. Facilitated IT in achieving/maintaining service level goals through usage of performance dashboards, ticket and knowledge management. Solution included execution/trending of 25 service levels key to monitoring service quality and performance. Partnered with low performance areas to develop improvement plans.  Executed/oversaw ITIL Situation/Incident/Problem Management/Root Cause Analysis programs to focus resources on service restoration, problem identification and proactive prevention of re-occurrences. Program brought visibility into operational issues and decreased outage durations within SLA.
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  • Scintel Technologies
    It Service Managment Consultant
    Scintel Technologies 2012 - 2013
    Duluth, Ga
    CIO led global provider of IT services. Developed and delivered IT service management, infrastructure, business and operational improvement strategies incorporating best practices like ITIL and Agile/Scrum.
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  • Macy'S System & Technology
    Infrastructure Operations/Program Director
    Macy'S System & Technology 2007 - 2012
    Johns Creek, Georgia
    Director, Infrastructure Services & Program Management, 2007 – 2012Manager, Client Server Operations, 2000 – 2007Supervisor, Messaging Operations, 1998 – 2000Senior Project Manager, 1997 – 1998IT solution provider for Macy’s and Bloomingdales, a $27.9 billion national retail/ecom corporation with global operations supporting 850 stores, 46,000 endpoints, 8,000 servers and 175,000 users.  Central IT contact driving and delivering business solutions. Set strategic direction, operational standards and enterprise communications. Managed enterprise projects ensuring communications, resources, deliverables and budgets were measured and met.  Directed 24x7, distributed information systems, deploy/release management, messaging collaboration, Service Desks, Command Centers, vendor relations and enterprise program management. Led leaders responsible for supporting 175,000 global users in retail, logistics, ecommerce and support functions.  Drove implementation and adoption of ITIL best practices to significantly increase service availability and improve operational procedures. Designed and executed Incident, Problem, Root Cause and Change management policies, procedures and systems utilized by 2,000 distributed IT associates. Implemented key service performance dashboards, operational playbooks and availability reports.  Improved IT SOX/PCI audits to “defined/managed” maturity by evaluating compliance gaps and instituting policies and compliance tollgates for remediation.  Executed several initiatives increasing productivity such as BYOD, aligning disparate service desks for transparency and delivering a corporate Zero Touch deploy solution encompassing application packaging and unattended deploys of clients/servers.
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  • Arthur Andersen
    Network Administration & Process Improvement
    Arthur Andersen 1996 - 1997
    Atlanta, Georgia
    Former “Big Five” accounting firm providing audit, tax and consulting services. Administered Southeast data center. Performed hardware/application installations/upgrades, data backup and recovery, end user and email support.
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  • Gwinnett Chamber Of Commerce
    Membership Manager & Network Administration
    Gwinnett Chamber Of Commerce 1993 - 1995
    Lawrenceville, Ga
    Nonprofit business advocacy organization. Managed member fund-raising functions and IT infrastructure. Architected and replaced antiquated membership system with a contact management solution. Oversaw full application lifecycle and deploy.
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Michelle Vance Skills

Itil Management Business Process Improvement Leadership Change Management Cross Functional Team Leadership Vendor Management Project Management It Operations Business Intelligence Information Technology Strategic Planning Process Improvement Business Process Project Portfolio Management It Service Management Enterprise Software Operations Management Staff Management Analysis Team Building Project Delivery Team Leadership Program Management Enterprise Architecture Virtualization Corporate Communications E Commerce Retail Budgets It Strategy Service Delivery Customer Service Budgeting People Management Servicenow

Michelle Vance Education Details

Frequently Asked Questions about Michelle Vance

What company does Michelle Vance work for?

Michelle Vance works for Jk Land Jeep Sales & Outfitters

What is Michelle Vance's role at the current company?

Michelle Vance's current role is Co-Owner and President.

What is Michelle Vance's email address?

Michelle Vance's email address is mi****@****cys.com

What is Michelle Vance's direct phone number?

Michelle Vance's direct phone number is +177079*****

What schools did Michelle Vance attend?

Michelle Vance attended Georgia State University - J. Mack Robinson College Of Business, University Of Georgia - Terry College Of Business.

What are some of Michelle Vance's interests?

Michelle Vance has interest in Animal Welfare, Children, Itil Itsm.

What skills is Michelle Vance known for?

Michelle Vance has skills like Itil, Management, Business Process Improvement, Leadership, Change Management, Cross Functional Team Leadership, Vendor Management, Project Management, It Operations, Business Intelligence, Information Technology, Strategic Planning.

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