Michelle Vance Email and Phone Number

After completing my studies in Surgical Technology at Yakima Valley College, I pivoted towards a career that harnesses my knack for customer support, leading to my current role as Lead Support Specialist at WSECU. My core competencies lie in evolving leadership skills, which have been instrumental in enhancing our contact center's support system and empowering our team to excel in service delivery.Steering the team at WSECU, my role involves managing escalated issues, coaching for improvement, and safeguarding member interests by identifying fraudulent patterns. We're committed to innovation in customer support, fostering an environment where every challenge is met with a tailored solution. My goal is to reinforce our culture of excellence, bringing diverse perspectives and a steadfast dedication to the financial well-being of our members.