Responsible for overseeing and managing all aspects of technical operations for CAQH Products including: - Providing Business Operations leadership and tactical direction for technical teams- Identifying and resolving technical issues in a timely and effective manner- Supporting customer needs and resolving technical issues- Creating and implementing new methods of operation or improving existing ones to increase efficiency or reduce costs

Defines, analyzes, and documents business requirements for CAQH solutions and operations. Works directly with operations team members, product managers, technology directors, and software developers to identify business rules, use cases and expected behavior for new product functionality, and business processes. Collaborates with Subject Matter Experts (SMEs) and stakeholders in all aspects of the product/software development lifecycle.

Supporting the Military Health System (MHS) Governance Office:• Coordinated a five-person workstream; increase in quality and client satisfaction by redesigning and standardizing repeatable processes and establishing clear roles and responsibilities.• Reduced product development/review time and improved workstream transparency by coordinating with stakeholders to create Visio process maps and supplemental process checklists.• Supported a work group, implementing a reliable project management structure; solidified iterative processes to continuously obtain stakeholder feedback, collaborate on decisions, and drive success.• Analyzed MHS data to develop briefings and progress updates for senior leadership; regularly coordinated with 70+ stakeholders to obtain status updates and facilitate meetings.• Created robust reporting dashboards and templates to consolidate and convey critical updates and enterprise-wide risks across six workstreams for senior leadership to discuss and make informed decisions.• Designed and developed a comprehensive and scalable Excel ranking matrix used to select pilot sites for pivotal Congressionally-mandated transformations.

Supported the Military Health System (MHS) and National Institutes of Health (NIH) across multiple roles and workstreams.MHS FY17 NDAA PMO:• Tracked progress of 26 MHS work groups against Congressionally-mandated requirements; coordinated with 50+ stakeholders, including five senior DoD leaders, to proactively identify impediments and resolve or escalate issues as needed.• Designed and developed a task tracker/PMO closeout dashboard that detailed 80+ milestones with associated risk scores, depicted the coordination status of reports to Congress, and served as a key data visualization tool for senior stakeholders to make decisions.• Developed multiple briefings for PMO leadership to use for a wide range of audiences at conferences around the globe.• Utilized stakeholder feedback to create a lessons-learned document for MHS leaders that outlined key issues and highlighted ways to improve future undertakings of a similar sort; successfully completed all requirements and closed the PMO.NIH:• Collaborated in an agile environment to engage directly with end-users to determine goals and define product requirements used to provide real-time data in a user-friendly and interactive QlikView dashboard.• Developed an Excel tool to consolidate, analyze, and validate all NCI employee yearly performance review data which increased efficiency by 20%; implemented business validation rules to reduce the total possible number of user errors when entering data.• Collaborated with stakeholders to define processes and develop standard operating procedures (SOPs) that drove consistency across the delivery of administrative processes and improved workflow accuracy, timing, and client satisfaction levels by 10%.• Created fillable PDF templates that supported the development of a Lean Six Sigma toolkit, which improved the consistency of business process improvement initiatives across all Institutes and Centers throughout NIH.

- University official- Role model- Rule enforcer- Resource- Safe zone where people can come talk about anything

Ran the Facebook page for the Virginia Tech Pamplin College of Business.

- Maintain a sportsmanlike environment for all competitors- Make calls on the field during play- Document each match

- Planned and led group activities- Was responsible for 40 incoming freshmen- Acted as a mentor to rising freshmen and a liaison of Virginia Tech- Supervised Students- Coordinated and transported company recruiters to various activities and locations