Venkata Abhijith M Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

As part of the Technical Account Management team, I was responsible for training new team members, mentoring the support team, and managing key performance indicators such as customer satisfaction, response time, and resolution.My responsibilities included nurturing new hires as they became familiar with the product and process, guiding technical account managers with support and product-related issues, and conducting module-wise training and knowledge-sharing sessions.I also worked closely with internal stakeholders such as presales and customer success managers to understand customer requirements and facilitate smooth transitions.In addition, I assisted support representatives in achieving their best performance and even helped some earn customer champion awards.I collaborated with customer success managers to meet customer expectations and maintained a list of feature requests for customers, liaising with product managers to ensure that these requests were delivered as expected.I also worked closely with product managers to enhance product releases and handle critical issues and escalations from customers.In my role, I also managed a specific set of accounts with higher monthly recurring revenue and complexity, proactively reaching out to ensure that these customers were using the product features in accordance with their business models and industry best practices.Additionally, I managed support forums and customer discussions.Handled portfolio of 600k USD

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

*Assisted in achieving loss prevention objectives through vigilant monitoring of shopper behaviour.*Examined competitors' pricing strategies to make informed decisions aimed at enhancing company revenue.*Identified opportunities and analyzed key performance indicators in the marketplace to diversify campaigns, expand visibility, and enhance the performance of Italy, Spain, Germany, and Europe (Sports Products).

Chennai, Tamil Nadu, India

* Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.* Managed event bookings, calendar,meeting arrangements and managed logistics.* Directed key personnel in correct production techniques to achieve required quality

Chennai Area, India

*Contributed to enhancing the customer experience at Amazon by devising initiatives and automating processes, earning recognition with the "Best Associate Award."*Received the "Best Associate Award" for outstanding efficiency and accuracy in performance.