Arvind Ganesh Email and Phone Number
Arvinda Ganesh is a goal driven individual with concise written and verbal communication. He was a part of India's largest DIY travel start-up called Pickyourtrail where he had demonstrated experience in Sales and Customer service. He has experience in cross functional collaboration with Product and Marketing teams where he identified his passion for digital marketing. Arvinda has completed Post-Graduate Diploma in Marketing Management at Humber College and also graduated from Seneca college with a Social Media diploma in June 2022. Co-op experiences include E-Commerce Marketing at Forte Luxe, which is Vancouver based Luxury Fashion Boutique. He also has demonstrated Digital Marketing experience as an intern for California based PLM software company called Centric Software. Industry Experience - Travel & Tourism, Retail Supply Chain [Walmart Canada], Luxury Fashion Finance and Sports.
Surveysparrow
View- Website:
- surveysparrow.com
- Employees:
- 51
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Customer Success ManagerSurveysparrow Jun 2024 - PresentChennai, Tamil Nadu, India -
Client Relationship ExecutiveWorld Travel Protection Jul 2023 - Apr 2024Toronto, Ontario, CanadaCustomer Engagement, Account Management, Reporting, CSAT, Problem Solving. -
Account ExecutiveHomestars Jan 2023 - Jun 2023Toronto, Ontario, CanadaPipeline Management, Prospecting, Closing, Client Relationship Management, Salesforce CRM, Business Development , Email Marketing, Negotiation, Time Management, Quote building. -
Customer Onboarding SpecialistTourradar Aug 2022 - Dec 2022Toronto, Ontario, CanadaB2B Customer Onboarding, Technical Troubleshooting, Vendor Ticketing, HubSpot Email Campaigns. -
Digital Marketing InternCentric Software May 2022 - Oct 2022Toronto, Ontario, Canada -
Marketing InternForte Luxe Fashion Inc. Mar 2021 - Jun 2021Toronto, Ontario, Canada
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Senior Customer Experience ExecutivePickyourtrail May 2018 - Mar 2020Chennai, Tamil Nadu-Conducted several destination based training session for folks across organisation. -Mentored and trained 15+ freshers during June 19' - Feb 20'. - Handled Customer escalations [Pre-trip, On-trip and Post-trip] - Collaborated with the Marketing & content team and built data for on-trip customers [City passes and their usage]- Prepared Case studies on complex customer issues. - Built SOPs- A standard set of guidelines to CH agents/trainees which sets the process in place to handle on-trip issues faced by customers. [Europe + Asia + ANZ] -Built a repository for the Customer issues/escalations faced every week which also helped in troubleshooting and crisis management.- Was able to bring in key changes in metrics like Itinerary auditing which was used to proactively troubleshoot for any potential on-trip customer issue. -
Lead Development Representative (Pre-Sales)Pickyourtrail Jan 2019 - Apr 2019Chennai, Tamil NaduI had a brief stint with the LDR team between Jan and April 2019. I was actively involved in creating a pipeline of qualified leads [Organic] over to the Travel consultants [Sales] -Directly contributed to org. revenue.-Have qualified 1013 organic leads- 342 leads were converted [generating closely about INR- 12-15 Lakhs] -
Management TraineePickyourtrail May 2018 - Dec 2018Chennai, Tamil Nadu-Live concierge- Destination expert [Europe and Dubai] - Guides- Built Travel friendly city guides for 20+ countries over the internal CRM- Handled more than 25+ customer vacations with an average Customer Happiness score of 9.3. -
Talent Acquisition ExecutiveFirst Feet Business Services Jun 2017 - Jul 2017Chennai, Tamil Nadu- Recruited 10+ Candidates to firms in the FMCG, Finance and Manufacturing sector. - Learnt the HR processes and developed certain HR skillsets. -
Sports WriterJerseymag Apr 2017 - Jun 2017Chennai, Tamil NaduPublished write-ups weekly on International and Indian football related topics.
Arvind Ganesh Education Details
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Social Media -
Marketing -
Marketing, Hr, Operations & Supply Chain Managem
Frequently Asked Questions about Arvind Ganesh
What company does Arvind Ganesh work for?
Arvind Ganesh works for Surveysparrow
What is Arvind Ganesh's role at the current company?
Arvind Ganesh's current role is Experienced in building relationships, training, and driving customer success..
What schools did Arvind Ganesh attend?
Arvind Ganesh attended Seneca College, Humber College, Ramakrishna Mission Vivekananda College.
Who are Arvind Ganesh's colleagues?
Arvind Ganesh's colleagues are Sibhi S, Mathankumar P, George Gichuhi, Abishek N, Dinesh Kumar R, Muthuram K C, Jeyaraman K.
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