Arvind Ganesh Email and Phone Number

Responsible for leading a multi-locational team for end to end, post sale activities for the Transaction Banking Group Designing processes that redefine Customer Experience JourneysConversion of estimated business value into actual revenue realizationVirtual Experience Centre for managing mass market clients

Product design for transaction banking vertical focused on E-Payments, Digital Banking suite (API) and UI/UX for front end

Responsible to create & deliver a differentiated Client on boarding experience, Treasury and cash management solutions implementation, Service for Transaction Banking products and Wholesale Branch Service Delivery model in building a Bank of the future. From blueprint to reality, which is for real already !

1. Leading a large team (onshore & offshored resources) across India, to deliver local & global cash Management mandates for all corporate customer segments (engagement spectrum is from pre sales to granular solutioning (technical & functional) to legal documentation - including new client on boarding - to client transitioning to revenue realization)2. Solution delivery for entire cash management proposition - payments, receivables, channels & liquidity Management solutions3. Responsible for Client On- Boarding i.e. account opening, servicing & maintenance for corporate customers (new and existing)4. Direct responsibility for the P&L of Cash Management business5. Develop the Implementation proposition to be world class (offshore onshore resource modelling, workflow system design, quantitative metrics, HR based intervention techniques for employee retention)Was the Acting Head- Client Services (India) since from Sep 2013 to Mar 2014.

Managed the implementation for Western and Southern India

Responsible for the implementation of large complex global mandates