RISK MITIGATION | BUSINESS CONTINUITY | BUSINESS PROCESS RE-ENGINEERING | INCIDENT MANAGEMENT~Enhancing efficiencies, optimizing workforces and growing profitability with cutting-edge technological solutions and solutions-oriented leadership in support of business customers’ corporate strategy and objectives~AS AN IT LEADER, I drive change management and digital transformation. I employ business operations and technology expertise to drive efficiencies for mid- to large-scale enterprises across multiple industries. I bridge gaps between technical and non-technical departments with knowledge of both the business processes and underlying technology for improved solutions and organizational effectiveness. I employ techno-functional approach, business process re-engineering and quality improvements to reduce costs, heighten efficiencies, and improve manageability in varied environments. I conduct hardware and software implementation while demonstrating first-rate customer service. I am a self-starter taking initiative, displaying leadership and providing support to clients. I stay abreast of current technological advancements and introduce improvements to ensure optimal efficiency. I translate technological terminology into tangible language for non-technical staff members and communicate teaching specifications and requirements to IT personnel. I improve security, loss prevention, manageability, proficiency and productivity across the clients’ workforces.