Michael Winter Email & Phone Number

Linthicum Heights, Md, Us

Baltimore, Maryland

Baltimore, Maryland, United States

Baltimore, Md

Baltimore, Md

Salisbury, Maryland

• Provided technical support over the phone and in person to 9000+ students, faculty, and staff• Worked directly with full time staff to close trouble tickets in a timely manner• Upgraded and installed hardware and software on university owned equipment• Imaged and configured new computers for faculty and staff• Provided thorough troubleshooting for networking, hardware, and software issues• Assisted procurement office with IT inventory management

Baltimore, Maryland

• Worked with a cross-functional team to deploy and educate users on a new ShoreTel VoIP system• Gained exposure to enterprise technologies such as Active Directory, VMware, and Cisco VPN• Configured and shipped out new and replacement computers to employees at remote offices• Helped set up and configure networking equipment including Cradlepoint and WatchGuard routers for construction sites

Rockville, Maryland

• Helped manage a network of 30 devices using Microsoft Windows Server 2012 R2• Migrated vendor and client data from SharePoint to MySQL Database• Assisted in the development of PHP scripts that interacted with the MySQL database• Researched and implemented a ticketing system and deployed it using Group Policy• Created PowerShell, batch, and VBS scripts to automate repetitive tasks• Developed and presented a Cyber Security awareness presentation to entire staff

Bachelor'S Degree, Major: Information Systems Minor: Computer Science, 3.56/4

Activities and Societies: Sigma Alpha Epsilon

High School, 4.15/5

Activities and Societies: National Honor Society ,Students Against Destructive Decisions