Michael Kaster Email & Phone Number

Carmel, Indiana, United States

I get the right information to the folks in the business and to our customers, so they can make great decisions. This can only be accomplished with a global tea in which communication, planning and execution are the keys to unparalleled service. Create new reports which move and transforms data across multiple platformsMeet with folks in other countries effectively gathering requirements and making complex decisions around data needsInvestigate and resolve data transfer and reporting issuesDeveloping operational logging and reporting solutions which will improve uptime

Carmel, Indiana, United States

Created automated report detailing Fulbright Scholarship eligibility for the USDOS through Power BI and SQL Strengthened relationship with US Department of State after a system failure affecting 2000+ participants.Execute monthly bordereaux queries in SSMS and Microsoft Visual StudioDeliver reports directly to high-level partners: Lloyd’s of London, Starr and Markel Specialty InsuranceInvestigate and resolve inquiries surrounding data uploads and file transfer protocols (FTP)

Carmel, Indiana

Initiated manual server patching and confirmed compatibilityMonitored SQL jobs and SSIS triage across multiple production databasesEnsured generator and power supply functionality through routine testing Executed SSL Certificate Management from acquisition and deployment to renewal, usage and expirationGenerated bordeaux in Visual Studio, creating consumable reports uploaded via FTP siteBuilt and configured company infrastructure inside Microsoft Azure PlatformDelivered bordeaux to premium clients including Lloyd’s of London, Crum & Forster and Starr IndemnityCorresponded with policy administration to create accumulators and rules for the UX purchase engineStrengthened claim adjudicates in custom software earning SMEE responsibilitiesResolved broken claim accumulators and triage system processing inconsistenciesAchieved proficiency in SQL and Design to educate across departments, including leadership

Founded Business Analyst role responsible for data and process assessments across organizationSpearheaded development force creating proprietary insurance softwareOversaw creation and implementation of dynamic rules, benefit accumulators and claims processing systemInvestigated and formalized requirements for claims auto adjudication and engine functionality Designed and performed testing operations for dynamic rules and benefit accumulatorsExecuted the migration of 2,000+ unique product types into new databaseDelivered presentations to clients showcasing newly built and launched software

Supervised eight-member team processing claims of the Peace Corps, AmeriCorps, and USDOSImproved claims department efficiency by 20% through deep analysis of company processesAdvised Peace Corps on benefit and policy adjustments through detailed reporting of claim characteristicsResolved high-profile conflicts with government clients by serving as a trusted liaisonCreated and distributed policy benefits literature across policyholders, beneficiaries, and Medicare associatesTrained claims analysts and company executives on HIPAA regulations

Coordinated policy administration Peace Corps, AmericaCorps and United States Department of State (USDOS)Yielded $1M reduction in AmeriCorps spending through renegotiating medical equipment claimsCorresponded with 100+ Peace Corps physicians and hospitals to resolve claim variancesResolved Department of Insurance and Better Business disputes through Code of Federal Regulations mandatesConsulted with government partners on metrics such as highest-dollar claims and top twenty diagnoses

Analyzed and reviewed insurance claims for accuracy, completeness and eligibilityAchieved 99% financial audit score, showcasing keen attention to detail and accuracyCreated claims analyst training material including benefit administration and policy correspondenceTrained and mentored claims analyst team through peer collaboration and coachingSuccessfully eliminated nine-month backlog of AmeriCorps medical claims

Master Of Library Science, Government Information & Systems

Bachelors Of Art, History