Megan Watson O'Connor Email & Phone Number

• Analyze customer needs, identify workflows, and configure TeleTracking solutions for clients on a national scale.
• Serve as a catalyst for process improvement and change as an expert advisor on best practices in patient flow.
• Utilize healthcare operations expertise to evolve best practices and guide health systems to achieve outcomes in patient flow.
• Provide consultation to hospital executives, clinicians, and operational teams throughout project duration.
• Influence client… Show more
• Influence client adoption strategies on new workflow changes to ensure successful transformation in their patient flow journey.

• Provided consultation to health system executives, clinicians, and operational teams throughout the duration of projects, including post-delivery. Served as an expert and thought leader in patient flow best practices.
• Provided consultation to health system executives, clinicians, and operational teams throughout the duration of projects, including post-delivery. Served as an expert and thought leader in patient flow best practices.
• Served as the key interface between internal commercial, product, and delivery teams and external senior leadership of assigned clients while leading direct communication related to client outcomes and data management.
• Influenced client adoption strategies on new workflow changes to ensure successful transformation in their patient flow journey.
• Worked with internal marketing, product, and commercial teams to develop case studies, identify luminary client health systems, and provide other communications critical to broadening our market visibility.
• Participated in prospective client engagements to ensure outcomes of the operational and clinical improvement plan remain a key focus of project work.

• Led client training on operational workflow changes and application functionality as part of client delivery and services team.
• Performed application configuration, troubleshooting, and at-the-elbow rounding for end-user support.
• Prepared and delivered recommendations and action plans to clinical and operational leaders based on industry expertise, best practices, and client data to drive successful outcomes.
• Completed all mandatory client delivery tasks in compliance with… Show more
• Completed all mandatory client delivery tasks in compliance with project scope and budget.
• Served as TeleTracking liaison while working with the United States Department of Health and Human Services (HHS) and state-level department of health leaders during the implementation and execution of the national.

South Carolina

• Develop and coordinate process improvement activity at McLeod Loris Seacoast (150 bed acute care facility) and McLeod Regional Medical Center (461 bed tertiary care facility).
• Facilitate value stream mapping sessions and rapid improvement events to develop short and long-term roadmaps for improvement.
• Function as Lean coach for staff members, managers, sponsors, and Senior Leadership.
• Administer operational details including planning, tracking, trending, and financial… Show more
• Administer operational details including planning, tracking, trending, and financial reporting.
• Extensive experience with optimization of people and processes to our operational system (Teletracking) and EMR (Soarian)

Florence, South Carolina Area

• Collect, analyze, and report clinical quality indicator data for selected disease states to internal reports and external agencies by means of an electronic medical record and patient registry.
• Lead and direct quality improvement projects within the medical center as part of Patient Centered Medical Home, Meaningful Use criteria, and Physician Quality Reporting System.
• Execute practice-wide patient satisfaction survey (CG-CAHPS) and facilitate quality improvement efforts surrounding… Show more
• Execute practice-wide patient satisfaction survey (CG-CAHPS) and facilitate quality improvement efforts surrounding service excellence
• Facilitate collaboration efforts with Blue Cross Blue Shield Physician Quality Program for value-based reimbursement.
• Utilize electronic medical record to obtain raw patient, provider, and practice specific quality data to assist the Resident Evaluation Committee and physician residents with Practice-Based Learning Initiatives.

Marketing and public relations service line manager for Women's Services, Children's Hospital, McLeod Foundation, and Safe Kids Florence.

Masters In Health Administration, Health Policy And Administration

Bachelor Of Business Administration - Bba, Marketing, Human Resources Management, Advertising, Public Relations

Activities and Societies: Cum Laude graduate, Senior Vice President of the American Marketing Association, Darla Moore Emerging Leaders.