Megan Watson O'Connor Email & Phone Number

• Analyze customer needs, identify workflows, and configure TeleTracking solutions for clients on a national scale. • Serve as a catalyst for process improvement and change as an expert advisor on best practices in patient flow.• Utilize healthcare operations expertise to evolve best practices and guide health systems to achieve outcomes in patient flow.• Provide consultation to hospital executives, clinicians, and operational teams throughout project duration.• Influence client… Show more • Analyze customer needs, identify workflows, and configure TeleTracking solutions for clients on a national scale. • Serve as a catalyst for process improvement and change as an expert advisor on best practices in patient flow.• Utilize healthcare operations expertise to evolve best practices and guide health systems to achieve outcomes in patient flow.• Provide consultation to hospital executives, clinicians, and operational teams throughout project duration.• Influence client adoption strategies on new workflow changes to ensure successful transformation in their patient flow journey.• Collect and analyze current state workflows, as well as assess the client’s readiness and maturity pertaining to health system patient flow operations, capability of management for transformation, and appropriate benchmarking. • Maintain responsibility for project deliverables, timelines, and stakeholder management.• Lead and facilitate detailed workflow design sessions with cross functional clinical and operational teams, capturing changes and optimizations through process mapping and supporting documentation. Leverage information from the design sessions to align the training strategy with stakeholder needs.• Translate the agreed upon process changes into the appropriate build configurations and settings applicable to the solutions in scope for the project.• 2023 TeleTracking “Be Caring” Award Recipient. The Be Caring award acknowledges an employee who genuinely cares about others, displays humility, and obsesses over the needs of our clients and their patients – their experiences, their outcomes, their safety and their lives.• 2024 TeleTracking Services Team "Timeless Excellence" Award Recipient Show less

• Provided consultation to health system executives, clinicians, and operational teams throughout the duration of projects, including post-delivery. Served as an expert and thought leader in patient flow best practices as well as a change agent to drive process change and create value that sustains outcomes.o Worked directly with 30+ healthcare enterprises including HCA, Ascension, Tenet Healthcare, Intermountain Health, Northwell Health, CommonSpirit Health and the Veteran’s Healthcare… Show more • Provided consultation to health system executives, clinicians, and operational teams throughout the duration of projects, including post-delivery. Served as an expert and thought leader in patient flow best practices as well as a change agent to drive process change and create value that sustains outcomes.o Worked directly with 30+ healthcare enterprises including HCA, Ascension, Tenet Healthcare, Intermountain Health, Northwell Health, CommonSpirit Health and the Veteran’s Healthcare Administration.o Analyzed operational and patient throughput data during post-pandemic recovery; identified $600 million in healthcare savings and growth opportunities across 18 enterprises.o Substantiated more than $75 million in return on investment of system adoption and process implementation across 18 health systems.• Served as the key interface between internal commercial, product, and delivery teams and external senior leadership of assigned clients while leading direct communication related to client outcomes and data management.• Influenced client adoption strategies on new workflow changes to ensure successful transformation in their patient flow journey.• Worked with internal marketing, product, and commercial teams to develop case studies, identify luminary client health systems, and provide other communications critical to broadening our market visibility.• Participated in prospective client engagements to ensure outcomes of the operational and clinical improvement plan remain a key focus of project work. • Validated client baseline metrics during pre-sales and pre-deployment process in order to accurately track results from TeleTracking systems and services. Show less

• Led client training on operational workflow changes and application functionality as part of client delivery and services team.• Performed application configuration, troubleshooting, and at-the-elbow rounding for end-user support.• Prepared and delivered recommendations and action plans to clinical and operational leaders based on industry expertise, best practices, and client data to drive successful outcomes.• Completed all mandatory client delivery tasks in compliance with… Show more • Led client training on operational workflow changes and application functionality as part of client delivery and services team.• Performed application configuration, troubleshooting, and at-the-elbow rounding for end-user support.• Prepared and delivered recommendations and action plans to clinical and operational leaders based on industry expertise, best practices, and client data to drive successful outcomes.• Completed all mandatory client delivery tasks in compliance with project scope and budget. • Served as TeleTracking liaison while working with the United States Department of Health and Human Services (HHS) and state-level department of health leaders during the implementation and execution of the national COVID-19 Reporting portal. Show less

South Carolina

• Develop and coordinate process improvement activity at McLeod Loris Seacoast (150 bed acute care facility) and McLeod Regional Medical Center (461 bed tertiary care facility).• Facilitate value stream mapping sessions and rapid improvement events to develop short and long-term roadmaps for improvement.• Function as Lean coach for staff members, managers, sponsors, and Senior Leadership.• Administer operational details including planning, tracking, trending, and financial… Show more • Develop and coordinate process improvement activity at McLeod Loris Seacoast (150 bed acute care facility) and McLeod Regional Medical Center (461 bed tertiary care facility).• Facilitate value stream mapping sessions and rapid improvement events to develop short and long-term roadmaps for improvement.• Function as Lean coach for staff members, managers, sponsors, and Senior Leadership.• Administer operational details including planning, tracking, trending, and financial reporting.• Extensive experience with optimization of people and processes to our operational system (Teletracking) and EMR (Soarian)• Improvement areas include: o Patient Flow – Identify and remove internal constraints to patient access, bed assignment, and discharge. Increased real-time dirty bed notifications from 12% to 47%; Reduced ED inpatient holding time from 127 minutes to 90 minutes; Reduced bed assignment time from 23 minutes to 7 minutes. o Emergency Department – Greater than 30-minute reduction in length of stay for admitted and discharged patients, Reduction of patients who leave without treatment: 2.5% to 0.8%, Reduction in patient arrival to provider time by 32% o Perioperative Services – Increased block utilization from 56% to 67% through surgeon scheduling reallocation, increased inpatient readiness, clinical document preparation, and PAT percentage prior to day of surgery o Inpatient Length of Stay – Reduction of residency inpatient service length of stay from 5.19 days to 4.48 days from FY2015 to FY2016 using multidisciplinary rounds and visual management o Radiology – Improved inpatient MRI turnaround time from 22 hours to 13 hours while increasing scanner utilization from 59% to 78% and decreasing outpatient third next available appointment from 15 days to 9 days o Other experience in Outpatient Clinic Operations, Environmental Services, Case Management, Nursing Administration, Physician Access/Transfer Center, and Infusion Services Show less

Florence, South Carolina Area

• Collect, analyze, and report clinical quality indicator data for selected disease states to internal reports and external agencies by means of an electronic medical record and patient registry.• Lead and direct quality improvement projects within the medical center as part of Patient Centered Medical Home, Meaningful Use criteria, and Physician Quality Reporting System.• Execute practice-wide patient satisfaction survey (CG-CAHPS) and facilitate quality improvement efforts surrounding… Show more • Collect, analyze, and report clinical quality indicator data for selected disease states to internal reports and external agencies by means of an electronic medical record and patient registry.• Lead and direct quality improvement projects within the medical center as part of Patient Centered Medical Home, Meaningful Use criteria, and Physician Quality Reporting System.• Execute practice-wide patient satisfaction survey (CG-CAHPS) and facilitate quality improvement efforts surrounding service excellence• Facilitate collaboration efforts with Blue Cross Blue Shield Physician Quality Program for value-based reimbursement. • Utilize electronic medical record to obtain raw patient, provider, and practice specific quality data to assist the Resident Evaluation Committee and physician residents with Practice-Based Learning Initiatives.• Interim Continuing Medical Education coordinator for McLeod Health.• Establish and maintain relationships with physician applicants as head recruiter for the residency program. Show less

Marketing and public relations service line manager for Women's Services, Children's Hospital, McLeod Foundation, and Safe Kids Florence.

Masters In Health Administration, Health Policy And Administration

Bachelor Of Business Administration - Bba, Marketing, Human Resources Management, Advertising, Public Relations

Activities and Societies: Cum Laude graduate, Senior Vice President of the American Marketing Association, Darla Moore Emerging Leaders.