Marcos William Silva Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Main point of contact for tenants and visitors, greeting them in a friendly, courteous, and professional manner.• Dealing with the tenants and visitors with a strong focus on the customer experience and the urgency with which it should be delivered.• Developing respect for all team members and customers, naturally and effectively building relationships, and resolving disputes across geographies and cultures with ease• Handling communication with contractors undertaking maintenance on site.• Operates the main reception phone system and mail inbox, including responding to queries in a timelymanner.• organizing meetings, scheduling, and communicating key dates and events.• Manage car park operations.• Ensure reception operations are running smoothly in accordance with GDPR guidelines.• Building good relationships with customers, contractors, and tenants.• Ability to use technology systems accurately and effectively to update tenant and visitor records and comply with automated workflows.

Dublin, County Dublin, Ireland

Greet and escort customers to their tables;Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies);Prepare tables by setting up linens, silverware, and glasses;Inform customers about the day’s specials;Offer menu recommendations upon request;Up-sell additional products when appropriate;Take accurate food and drink orders, using POS ordering software, order slips, or by memorization;Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages;Communicate order details to the Kitchen Staff;Serve food and drink orders;Check dishes and kitchenware for cleanliness and presentation and report any problems;Arrange table settings and maintain a tidy dining area;Deliver checks and collect bill payments;Maintain regular contact with clients to ensure all necessary preparations are made for the event;Planning of events, and groups so that everything happens as previously agreed;Excellent customer service and great teamwork to create memorable experiences for our customers;Clear communication with the team in order to prevent any loss of internal communication;Keeping track of our salon during service, delivering high standards of care, and ensuring all clients have a great experience from start to finish;Maintain systems that ensure excellent and consistent service standards;Practical and with a macro view of a whole, helping other sections if necessary;Handle any issues that arise during your shift and communicate them clearly with the on-duty manager;

Ireland

Excellent and professional customer service at all times.Maintain a professional and courteous attitude at all times with customers and staff alike;Ensure all stations are set up for service and thoroughly cleaned;Promote and encourage food and beverage sales at all times;Serve at tables as required;Ensure minimum loss through breakage, waste, and theft;Ensure that complaints are handled in an efficient, prompt, customer-satisfying way and are always communicated to the F & B / Duty Manager;Ensure that total honesty is shown at all times towards employer and customers by yourself and your staff;Maintain a responsible attitude towards all Company assets and general stock items in the department, and ensure that all staff show a similar responsible attitude;Ensure that the quality of the product and quality of presentation is maintained at the highest possible standard at all times in the department;Ensure all Shift Reports are completed correctly & drop & floats are counted correctlyparticipate in both internal and external training classes as required;Ensure a high standard of personal hygiene and grooming;Experience in a similar role/property essential;Experienced in fine dining service and good food and wine knowledge

County Dublin, Ireland

Responsible for the smooth and efficient operation of the hotel at night and ensuring the highest level of customer serviceGuest RelationsResponsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aidFront Office duties including running the night audit report and check-in and check-out of guestsManaging the team of Night Porters and their nightly tasksFood & Beverage service at nightLeading the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards.Leading and developing the Night team, making sure that they become prepared for the next step in their career.Contribute to the strategic running of the hotel.Ensuring that the guest is awakened as requested by accepting, recording, and executing wake-up calls.Deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction always.Following the list of night audit procedures and generating the relevant reports for the departments concerned.Assisting in efficiently and effectively controlling front office departmental operations.Contributed to the strategic running of the hotel.

County Dublin, Ireland

Ensuring a smooth, prompt, and effective service to all guests.Assisting the night manager in maintaining a high level of safety and security within the hotelTo ensure that our guests are greeted in a warm and friendly fashion and in a professional mannerEnsuring maximum compliance with the Company's guest service standards, to maintain and enhance Rooms Division profitability.Directs and controls the activities of the Front Desk, Guest Services, and Nights teams. Acted as the manager on duty in the hotel when senior managers are not available.Managing shifts at the Front Desk and overseeing all scheduling for the front office division.

São Paulo E Região, Brasil

Determined the most cost-effective procedures and routes for national and international shipments.Processed and managed an average of 10 shipments per hour. Monitored units reporting and trouble areasManaged shipment schedules to maximise productivity and cut costs. Monitored the workshop workflow for 20 employees.Communicated with dispatchers, warehouses and customers regarding outgoing orders.Prepared documents for shipment claim submissions. E-mailed suppliers, carriers and customers with shipping updates.Moved freight, stock and other materials to and from storage and production areas and loading docks.Verified computations against the physical count of stock. Maintained accurate stock records and schedules.Coordinated with freight forwarders to expedite international shipments.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.Forecasted manpower requirements based on daily workload and company targets. Enforced the on-time shipment of products to create exceptional customer experiences.Worked directly with all the departments in Supply Chain to achieve results. Took corrective action in the case of accidents and delays to minimise extra expenses.Managed shipment schedules to maximise productivity and cut costs.Arranging international freight from origin to destination (Road/Air/Sea);Transport organization with elected freight forwarders (collections/deliveries);Work cross-functionally to source required documentation (Quality, Trade & Customs);Excellent customer service support;

São Paulo Area, Brazil

Capture and completion of client, party, and matter details in the relevant system;Coordinate information from Fee Earners to resolve conflict-of-interest scenarios;Opening of new clients on databases;Opening cases on relevant case management systems;Assisting in the provision/maintenance of management information;File management - archiving, housekeeping of files & closure, both hard copy and using various systems;Maintain the library and information sheets;Photocopying and scanning documents;Dealing with incoming/outgoing posts;Maintain diaries within the Office;General administrative tasks including, photocopying and ensuring correct changes are applied, general maintenance as and when required;Schedule documents and return them securely to relevant parties;Provide reception cover when required;Work with agreed method and case management tools;Follow all the Firm's policies and procedures;Ensure confidentiality is maintained at all times;Setting up new suppliers / bringing updates to the Agency Web booking system and informing the Sales team with regard to new suppliers, prices, special offers, shortage of availability, etc; Assisting Travel consultants in their search for specific requests and bespoke services;Making effective bookings of all client’s holiday requirements for B2C / B2B markets.

São Paulo Area, Brazil

Ensuring high levels of customer satisfaction through excellent sales serviceMaintaining outstanding store condition and visual merchandising standards;Assist with the sales process by maintaining a fully stocked store;Manage point-of-sale processes;Excellent customer service/sales experience, B2B and B2C;Fantastic customer service experience, organized and self-managing.Proficient in Microsoft Office;Excellent time management skills;Freight Quotation for the best cost and benefit;Direct follow-up of the order with the customer, giving support and clarifying doubts;Reporting to the Sales Support Team Supervisor, Administrative support to a team of Key Account Managers, as well responsible for internal sales. Sales Support Administrator you will work as part of the Sales & Marketing directorate.

Bachelor'S Degree, Marketing, 2.1

Supply Chain Management - Logistics, Logistics, Materials, And Supply Chain Management

Ensino Médio, High School/Secondary Diplomas And Certificates

Activities and Societies: Fazia parte do time de vôlei da instituição de ensino.