Michael Ball Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australia

With the goal of producing value for Dynatrace's customers I've had to wear many hats. A brief summary of my role is the following all rolled into one: * System Administrator* Solution Architect* Data Analyst* Business Analyst* Second and Third level Support - For both Dynatrace and other ApplicationsThe hats above have been worn while in a challenging, time-pressured environment that has required working well as a team and on properly prioritised tasks. This role has given me significant experience in using what is availble to meet required outcomes and where necessary, properly explaining the compromise that this requires.

Brisbane, Australia

- Calling and interacting with new students to the University of Queensland by phone. - Providing a welcoming, relaxed and understanding platform for students to comfortably relate their experiences and ask questions. - Referring students to other University resources and services.

Brisbane, Australia

- Diagnosing and repairing bugs- Automation and creation of test cases- In-depth regression testing

Qcat

Working with ESRE to develop a prototype localisation system over the summer. This work involved heavy use of the C++ & the OpenCV Computer Vision Library.