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Mohamed Zidan Email & Phone Number

Branch Manager @ Valu | Retail Operations, CRM Management، EFG Hermes| Ex HSBC Bank at Valu
Location: Qesm 2nd 6 October, Al Jizah, Egypt 6 work roles 1 school
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Current company
Valu
Role
Branch Manager @ Valu | Retail Operations, CRM Management، EFG Hermes| Ex HSBC Bank
Location
Qesm 2nd 6 October, Al Jizah, Egypt
Company size
78 employees

Who is Mohamed Zidan? Overview

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Quick answer

Mohamed Zidan is listed as Branch Manager @ Valu | Retail Operations, CRM Management، EFG Hermes| Ex HSBC Bank at Valu, a company with 78 employees, based in Qesm 2nd 6 October, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Mohamed Zidan.

Mohamed Zidan previously worked as Branch Manager at Valu and Personal Banker at Hsbc Private Banking. Mohamed Zidan holds Bachelor'S Degree, Arts, Entertainment, And Media Management from Ain Shams University.

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Email format at Valu

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Valu

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Profile bio

About Mohamed Zidan

With a strategic focus on retail branch operations and customer relationship management, our team at Valu is committed to excellence in customer service. My role as Branch Manager capitalizes on my extensive background in CRM, which I developed during my previous tenure at HSBC. Here, we prioritize the customer journey, ensuring every interaction is worthwhile and reinforces customer loyalty.At the heart of our approach is the cultivation of a positive environment where satisfaction is the benchmark. We've implemented effective strategies to address service issues rapidly and educate our staff on upholding the highest standards in complaint resolution. The goal is to not only resolve but prevent recurring issues, which has been instrumental in raising the bar for our branch's overall performance.

Current workplace

Mohamed Zidan's current company

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Valu
Valu
Branch Manager @ Valu | Retail Operations, CRM Management، EFG Hermes| Ex HSBC Bank
gizeh, al jizah, egypt
Website
valu.com.eg
Employees
78
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6 roles

Mohamed Zidan work experience

A career timeline built from the work history available for this profile.

Branch Manager

Current
Valu

Egypt

Oct 2023 - Present

Assistant Manager

Hsbc

Egypt

1.Lead the delivery of a superior customer experience through active managementof customer relations in CC in Egypt.2.Act as center point for customer communication in service failure related issuesand ensure proper handling by branch/department staff within SLA. 3.Train staff in complaint related matters. investigate and assessing root cause ofcomplaints.

Sep 2018 - Jul 2023

Customer Service Executive (Premier Queue)

Hsbc

Egypt

1. Experience in operational tasks, Eg: Outbound Calls, handling escalations and thanks calls validation 2. Answer the customers' enquirers regarding to accounts, credit cards, investment and loans over the phone. 3. Provide the customer with banking solution for their needs. 4. Handling the customer complaints and follow up with the other department in.

Feb 2016 - Sep 2018

Customer Service Agent ( Du Emirates Account )

Xceed

Egypt

1. Handling customer’s inquiries and complaints with courtesy and in a positivemanner. 2. Provide service with a speed and simplicity. 3. Offering the best fit to the customer through cross sell/up sell when applicableto the customers’ type/segment. 4. Handle all corporate cases and open new corporate account. 5. Communicate effectively with the other.

Dec 2014 - Jan 2016

Sales Agent

Raya Cx

Cairo, Egypt

1. Handling customer’s inquiries and complaints 2. Sell the international minutes.

Jan 2012 - Jul 2012
Team & coworkers

Colleagues at Valu

Other employees you can reach at valu.com.eg. View company contacts for 78 employees →

BP Beshoy Petro Beshoy Petro Colleague at ValuCairo, Egypt, Egypt View → SA Seham Ali Seham Ali Colleague at ValuCairo, Egypt, Egypt View → ME Mahmoud El Ramady Mahmoud El Ramady Colleague at ValuGiza, Al Jizah, Egypt, Egypt View → ES Ehab Samir Ehab Samir Colleague at ValuCairo, Cairo, Egypt, Egypt View → NS Nada Sherif Nada Sherif Colleague at Valu6th Of October, Cairo, Egypt, Egypt View → OM Omar Magdy Omar Magdy Colleague at ValuQesm 1st El Salam, Cairo, Egypt, Egypt View → AA Alaa Abdelhamed Alaa Abdelhamed Colleague at ValuCairo, Egypt, Egypt View → YH Youstena Hany Youstena Hany Colleague at ValuCairo, Cairo, Egypt, Egypt View → MA Mahmoud Al Hawari Mahmoud Al Hawari Colleague at ValuCairo, Cairo, Egypt, Egypt View → LS Louai Saied Louai Saied Colleague at ValuCairo, Cairo, Egypt, Egypt View →
1 education record

Mohamed Zidan education

FAQ

Frequently asked questions about Mohamed Zidan

Quick answers generated from the profile data available on this page.

What company does Mohamed Zidan work for?

Mohamed Zidan works for Valu.

What is Mohamed Zidan's role at Valu?

Mohamed Zidan is listed as Branch Manager @ Valu | Retail Operations, CRM Management، EFG Hermes| Ex HSBC Bank at Valu.

Where is Mohamed Zidan based?

Mohamed Zidan is based in Qesm 2nd 6 October, Al Jizah, Egypt while working with Valu.

What companies has Mohamed Zidan worked for?

Mohamed Zidan has worked for Valu, Hsbc Private Banking, Hsbc, Xceed, and Raya Cx.

Who are Mohamed Zidan's colleagues at Valu?

Mohamed Zidan's colleagues at Valu include Beshoy Petro, Seham Ali, Mahmoud El Ramady, Ehab Samir, and Nada Sherif.

How can I contact Mohamed Zidan?

You can use AeroLeads to view verified contact signals for Mohamed Zidan at Valu, including work email, phone, and LinkedIn data when available.

What schools did Mohamed Zidan attend?

Mohamed Zidan holds Bachelor'S Degree, Arts, Entertainment, And Media Management from Ain Shams University.

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