Mary Zones Email & Phone Number

Remote

Greater Seattle Area

AWS Customer Support.

Catering and Personal Chef Service

Negotiated a contract with an cloud computing service provider to deliver static contact for the company’s websites. Planned and managed the project to implement the new service. Results: Decreased page load time for the website 75% and increased ad delivery.Collaborated with the Application Development team. Implemented best practices for the application development process. Results: Reduced the number of application errors being deployed to production servers.Facilitated application performance improvement. Worked with DBA to identify queries that could be tuned to improve performance and initiated a project for the Application Development team to implement the changes. Results: Reduced the load on the database server by 40%; improved uptime of the websiteby 60%.

Researched and identified a systems and services monitoring software solution. Installed and configured the software to notify the systems and network administrators of performance and availability issues.Results: Increased focus on availability and capacity management.Organized the data center. Planned and implemented higher standards for data center server installation, wiring management and tool storage. Results: Reduced mistakes; reduced cost; laid the foundation for future growth.Researched and selected a new colocation provider. Negotiated a service contract then planned and coordinated the data center move. Results: Reduced colocation costs with improved services.

Post-sales installation and support services for Sun servers and various other vendor software and hardware.

3/98 - 7/98: Spectrian, Sunnyvale, CaliforniaSr. Systems AdministratorProvide operating system installation and performance tuning for a project rolling out Oracle Applications and Matrix One documentmanagement databases. Define backup strategy which willallow 24x7 access to database applications as well as ensure data integrity and implement the solution. Configure Veritas FirstWatch for automated monitoring of database accessability. Provide training of full-time systems administrator.3/98 - 7/98: Work Life Benefits, Valencia, CaliforniaSr. Systems AdministratorPerform general systems administration tasks to support database and sales force automation application on a SCO server.

Provided post sales customer support including hardware and software installation and integration into existing computing environment.

Directly responsible for day-to-day operation and maintenance of computing facilities, including interfacing with vendors and internal customers, analyzing system and network performance, evaluating new technology, installation of OS and 3rd party application software, hardware configuration. Train and supervise Junior Systems Administrator. Supporting SunOS, Solaris, HPUX, IBM AIX, SGI IRIX, DEC Unix, Sequent PTX servers, WinNT and Win95 clients in production and development environment.

1/95 - 8/95: GTE Data Services, Irving, TexasBusiness Information AnalystDirectly responsible for data integrity audits for large scale data warehousing project prior to the initial implementation.9/93 - 1/95: GTE Texas/New Mexico, Irving, TexasOperations Systems AdministratorPerform system administration and support for UNIX and MPE-iX systems utilized by the Operations department. Lead implementation of new Digital Cross-connect Administration Systemon Sun Microsystems platform.9/92 - 9/93: GTE Telephone Operations Headquarters, Irving, TexasSystems Support AnalystProvide end-user support for Business Sales personnel in all GTE operating companies for Unix and DOS based systems. Test enhancements to systems prior to being put into production.9/89 - 9/92: GTE Northwest, Bothell, WashingtonSupport Tech IIProvide first-line support for a 3Com LAN, install and support hardware and software, develop and administer databases using dBase III and Advanced Revelation, assist in the implementationof an ULTRIX based database system and design presentation graphics.1/85 - 9/89: GTE Northwest, Bothell, WashingtonAnalytical AssistantDesign and maintain spreadsheets to produce attendance, overtime and productivity reports, enter payroll information and assist personnel with payroll inquiries. Analyze cyclic reports to verifyconsistency of line usage; prepare invoices from cyclic reports; balance billing reports. Design and maintain spreadsheets to streamline reports and increase productivity; track sales performance and call volume, process credit/debit vouchers and provide support to sales representatives and customers.

Aos, Culinary Arts

Computer Science