Nicholas White Email & Phone Number

San Diego, California, United States

Orange County, California Area

Manage internal and external money movement, daily / monthly bank reconciliations, Positive Pay/ exception items, Returns management and reporting. Complete audits as required. Complete risk assessments, create and update policy and procure as needed to meet Financial partner and NACHA requirements. New client risk assessments & setup, fraud prevention..

Brea, CA

• Contact borrowers to resolve delinquent balances and retain home ownership through repayment plans, modifications, and forbearance.
• Follow up with borrowers regarding needed documents for modifications.
• Communicate decisions on modifications and discussing liquidation options if applicable.

Los Angeles, CA

• Contacted Attorneys, United States Attorneys, FBI and IRS to coordinate account investigations and negotiate volume of records requested.
• Maintained a workload of 25 – 60 cases.
• Complied with service level agreements and manage cases within given due dates.
• Coordinated court appearances for litigation specialists.
• Researched accounts and produce documents as needed to comply with search warrants and subpoenas.

Brea, CA

• Delivered world class service to the Bank’s Accolades American Express cardholders.
• Assisted Private Banking and Premier Banking clients with credit products.
• Handled non-routine escalations, retained affluent clients.
• Assisted banking centers and other departments with procedural questions and credit authorizations.
• Sold added-value products, balance transfers, and cash advances to affluent clients.

Glendale, CA

• Assisted customers with account and fee questions.
• Resolved overdraft balances and offered overdraft protection services.
• Resolved missing deposits and other non-routine escalations and provided temporary credits within delegated limits when applicable.
• Retained Bank of America clients through excellent service.