Nathan Underwood Email & Phone Number

Columbia, Missouri Area

Progressed to higher levels of accountability driving next-generation business technology systems within a dynamic, agile team environment. Collaborate closely with other engineers, data scientists, and key stakeholders to administer one of the world’s largest databases for vehicle information reporting (1 million unique visitors daily). Redesigned CI/CD pipelines for over 700 repositories, migrating from Bitbucket and Jenkins to GitLab, resulting in a 15% increase in pipeline execution speed and up to 70% faster deployments to production.Onboarded 5 junior engineers and provided mentoring to cohorts by conducting knowledge-sharing sessions to promote a culture of continuous learning. Regularly involved in talent acquisition by facilitating in-depth technical and team interviews.Implemented monthly server patching scripts to ensure compliance with audit and vulnerability best practices, meet internal security directives, and reduce patch cycle times for all systems from quarterly to every 30 days. Provide ongoing management of the Chef configuration platform, overseeing 5,000 data center systems hosting nearly 300 services across hybrid cloud and on-premises environments.Improved server provisioning, deployment, and decommissioning times by 80% by automating engineering tasks. Reduced after-hours support work by 75% by implementing monitoring data correlation tooling

Columbia, Missouri, United States

Honed administrative automation and project management skills to optimize workflow processes including ITSM, ITOM, and SecOps. Provided insightful metrics and dashboard reporting to measure operational effectiveness to meet technical goals and business requirements. Defined and implemented best practices for automation development, resulting in improved code quality and maintainability for IaC tools.Worked closely with development and engineering teams to improve technical user experience by integrating work management applications (ServiceNow, Jira) with monitoring and alerting systems (Zabbix, Logstash, MongoDB Cloud, Solarwinds).Developed and maintained documentation related to software processes and systems, including requirements and design documentation and self-service support documentation for users.

Columbia, Missouri Area

Responsible for data assets and their secure processing by ensuring proper collection, storage, and utilization of information adhere to industry regulations and company policies.Worked with partners and clients to implement new data processing workflows for both new and existing business products, as well as data sharing relationships.Created and implemented new data processing workflow templating tools, resulting in a 90% reduction in manual effort and time spent to deploy data flows for new products and partners.Trained 8 team members on workflow redesigns, new product implementations, and internal tooling changes.

Columbia, Missouri Area

Sharpened real-time software system expertise by providing Tier 2 support for enterprise data processing applications working within an on-call rotation. Administered secure data transfer software to securely automate time-sensitive file delivery and support internal customers' secure data sharing needs across all four campuses and statewide extension offices in compliance with HIPAA, FERPA, and PCI regulations.Designed and deployed a highly available, secure, peer to peer file transfer system for internal data transfer needs, servicing more than 1000 active users and more than 250 GB of securely transferred data in the first 3 months.Redesigned more than 500 secure data processing workflows to reduce incident resolution times and standardize alerting, resulting in a 25% drop in error ratesParticipated in on-call rotation for 24/7 support for Oracle and mainframe process management and scheduling.Redesigned more than 3000 data flow processes to facilitate team's successful move from a conventional three shift on-call rotation to a lights out support modelWorked with engineering teams to implement, update, and maintain enterprise database processing software across environments supporting all four campuses' student enrollment management for more than 70,000 students, as well as financial and human resources operations for the entire University of Missouri System.

Monitored data center hardware and software, assisted with implementing new hardware, andmaintaining a secure facility, and authorizing visitors for entry.

Assisted with user-specified problems while migrating to new workstations and integrated new software.

Master'S Degree, Information Science & Technology, 3.5

Curriculum focused on identifying, understanding, and meeting the needs of IT organizations from a managerial perspective. Very similar.

Graduate Certificate, Management & Leadership

Specialization certificate in management, leadership, decision making, and teambuilding skills focused on IT organizations.

Graduate Certificate, Project Management

Specialization certificate in all aspects of PMI project management processes, procedures, and technologies. Covered a wide range of PM.

Bachelor Of Science, Information Technology

Activities and Societies: Marching Mizzou, Mini Mizzou, Kappa Kappa Psi, University Jazz Ensembles, Mizzou ACM