Nicholas Brown Email & Phone Number

Missouri, United States

New Albany, Ohio, United States

-Practiced strong communication and emotional intelligence to connect with and assist customers with credit card concerns.-Worked with multiple versions of account management software, and assisted in testing new features, and provided feedback to improve the software.-Gained familiarity with modern Microsoft Office applications and the virtual workspace with meeting through tools such as Microsoft Teams, Zoom, and Webex

Columbus, Ohio Area

-Led the Vendor Returns department and helped convert it from a single day shift team of Monday-Friday into 4 separate teams of front/back half of each week and night/day teams.-Transformed department performance from perceived as “acceptable losses” into one of the consistently highest performing Vendor Returns teams in the Amazon network.-Demonstrated a deep understanding of how the warehouse worked as a whole and exercised creative problem-solving skills to promote inter-department cooperation and success.-Regularly tasked with additional special projects beyond the Vendor Returns department, such as launching and overseeing seasonal gift-wrap department, a high volume small package process overflow department, and the COVID response PPE distribution team.-Helped create live productivity tracking graph systems and EXCEL performance spreadsheets using SQL

Columbus, Ohio Area

-Set a strong example of desired work culture, and developed strong teamwork and cooperation among employees.-Trusted as a strong learner and a resource for information regarding procedure and menu knowledge-Regularly trained new servers, showing strong ability to multitask as well as time management skills by waiting tables, training one or more servers, and leading the experienced servers as a team when difficulties arose

New Albany, Ohio, United States

-Utilized an integrated phone and digital order management interface to track and process orders.-Trusted to train new associates to meet or exceed job expectations-Assisted management and ownership with day to day tasks, as well as special projects to improve the store overall

Immersion Bootcamp, Computer Software Engineering

FlashCard Study App -Web app that allows users to create decks of flashcards to study. -Built using React and Bootstrap in Javascript.

Associate Of Science - As, Computer Software Engineering

-Studied Java, Agile Methodologies, C#, Javascript, HTML/CSS, SQL Server, and programming logic

Bachelor Of Arts - Ba, Psychology

-Founded and managed a student organization to help video game enthusiasts make friends and connections, within its first year became.