• Renew contracts: responsible for renewing contracts for employees, vendors, and other stakeholders.• Provide training: responsible for providing training to employees on new policies, procedures, and software.• Follow up: responsible for following up on all matters, such as contract renewals, training requests, and salary disbursements.• Review monthly salary disbursement: responsible for reviewing the monthly salary disbursement to ensure that it is accurate and compliant with all relevant regulations.• Enter and archive on the system: responsible for entering and archiving data on the system, such as employee records, training records, and salary disbursement records.• Interview with banks and companies: responsible for interviewing banks and companies that offer offers to employees.• Digitization work for the Ministry: responsible for digitizing documents and files for the Ministry.• Issue experience certificates and all kinds of documents for employees: responsible for issuing experience certificates and other documents for employees.• Correspondence with external entities: responsible for communicating with external entities, such as banks, vendors, and government agencies.• Any other work requirements: responsible for completing any other work requirements as assigned.

• Handle client complaints and take appropriate action.• Follow up on and report on client requests until they are met.• Be responsible for all course preparation and start-up reports.• Update all course agendas and monitor quiz and evaluation dates.• Generate regular course evaluation results and report them to the L&D team for analysis and action.• Monitor participant attendance and take appropriate action.• Resolve technical issues with our Learning Management System.• Provide support with uploading materials to the Learning Management System.• Support exam registration on behalf of clients.• Review and archive operational paperwork.• Be responsible for presenting the main tools and functions available on the WebEx platform during virtual sessions for participants.• Organize the session's activities and ensure that the session runs smoothly.

• Provide administrative support to the organization, including purchasing, billing, reporting, and filing.• Report to the manager of a department or an executive team member to handle logistics for running a business.• Promote a helpful and professional image of the Business Center to clients and provide prompt, caring, and helpful assistance to all customers.• Prioritize and execute duties and tasks to ensure that guest requirements and urgent correspondence are handled immediately and efficiently.• Take all necessary actions to ensure the smooth day-to-day operations of the Business Center.• Handle guests' personal requests, such as flight re-confirmation, meeting schedules, and secretarial liaising.• Maintain a systematic and organized filing system and regularly check, update, and reorganize cabinets as needed.• Stay up-to-date on competitors' services and rate structures.•Create Contracts, quotations, and prepare weekly/monthly reports of sales, obtain feedback from customers, analyze customer trends, and develop appropriate strategies to increase customer satisfaction.

Analyzed data and information to identify issues and create tailored solutions.Receiving calls from clients to complete their shipping processCustomer support in both English and Arabic languagesHandled high-volume calls to address customer inquiries and concerns.