Nadia Scott

Nadia Scott Email and Phone Number

Senior Enterprise Customer Success Specialist @ Yelp
san francisco, california, united states
Nadia Scott's Location
Chandler, Arizona, United States, United States
Nadia Scott's Contact Details

Nadia Scott personal email

n/a
About Nadia Scott

Specializing in white glove service and perfectly applicable gifs.

Nadia Scott's Current Company Details
Yelp

Yelp

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Senior Enterprise Customer Success Specialist
san francisco, california, united states
Website:
yelp.com
Employees:
9044
Nadia Scott Work Experience Details
  • Yelp
    Enterprise Customer Success Specialist
    Yelp May 2019 - Present
    Scottsdale, Az
  • Yelp
    National Customer Success Specialist
    Yelp Jul 2018 - May 2019
    Scottsdale, Az
  • Yelp
    Channel Customer Success Specialist
    Yelp Oct 2017 - Jul 2018
    Scottsdale, Az
    • Conducted full location vetting, setup, content creation, and campaign management of 60 Yelp Certified Partners and their Agency clients spanning Local businesses, Mid-Market brands, and National brands• Supported 5 Channel Account Executives in managing existing Agency relationships, emphasizing customized recommendations for increased ROI based on the size and complexity of campaign• Implemented campaign customization tools such as Max Bid, Strict Category delivery, Geo-Targeting, Custom Ad Copy, and Single Budget CPC Campaigns to match each brand’s performance goals• Cross-trained 3 new Customer Success Specialists in classroom-style and desk-side training sessions• Worked as part of a cross-functional team with aligned Account Executives, User Operations, and Finance to ensure efficient processes for effective communication with agencies and their clients
  • Yelp
    Senior Elite Account Manager, Local Accounts
    Yelp Aug 2016 - Oct 2017
    Scottsdale, Az
  • Yelp
    Elite Account Manager, Local Accounts
    Yelp Nov 2015 - Aug 2016
    Scottsdale, Az
    • Provided personalized client support as primary Yelp point of contact for 300 high-spend advertisers• Created performance presentations to prove advertising value to upgrade targets• Identified individual client goals, providing recommendations to increase ROI throughout campaigns• Increased personal book MMR from $365k to $438k over Dec 2016 – Mar 2017• Managed customer retention and revenue growth, averaging a 2017 Q1 churn of 2.74%
  • Yelp
    Account Manager, Local Accounts
    Yelp Nov 2014 - Nov 2015
    Scottsdale, Az
    • Provided client support to book of over 700 businesses, emphasizing revenue retention• Proactively managed advertising packages to ensure an overall great experience with Yelp• Partnered with the sales team to ensure clients received proper program expectations• Actively communicated with Yelp's finance team to collect and resolve all outstanding payments
  • Great Hearts Academies
    Talent Administrative Assistant
    Great Hearts Academies Jul 2014 - Nov 2014
    Phoenix, Az
  • Versace
    Human Resources Department Intern
    Versace Jan 2014 - May 2014
    New York, Ny
    • Monitored health benefit, life insurance, and flexible spending plans for all 180 USA employees• Captured 3 new corporate employees, utilizing resumes, reference check calls, and in-person interviews• Examined new NY and CA paid sick time and labor laws, presenting summaries to CEO and HR Director• Organized employee development events, improving corporate productivity, community, and culture• Assisted in bi-weekly payroll, PTO, overtime, and commissions recording via ADP processing
  • Smartsitting, Llc
    Nanny
    Smartsitting, Llc Feb 2011 - May 2014
    Greater New York City Area
    • Interacted personally with 7 families of time-constrained, professionally accomplished parents• Practiced the difficult skill of building nurturing relationships while handling multiple responsibilities• Guided the safety and social development of the children of 7 NYC families
  • The King'S College
    Nycintern Program Housing Director (Business Development)
    The King'S College Mar 2013 - Dec 2013
    New York, Ny
    • Secured and managed $1.1MM in revenue for five housing locations, filling to 96% capacity at 296 beds• Launched online marketing campaign, led housing site tours, and contacted local universities via email and cold-calling, raising awareness of the NYCIntern Housing brand for the Summer 2013 term• Managed housing maintenance requests, roommate placement, and conflict mediations• Developed marketing content and maintained Google AdWords for new NYCIntern.org site launch• Fostered relationships with Resident Life Director and Facilities team for healthy, efficient communication
  • The King'S College
    Nycintern Program Housing Assistant Director (Business Development)
    The King'S College Nov 2012 - Mar 2013
    New York, Ny
    • Optimized $12,000 in annual King’s Gear sales, utilizing social media marketing and vendor relationships• Handled student communications regarding housing inquiries, applications, billing, A/P, and A/R
  • The King'S College
    Inviso Ambassador
    The King'S College Feb 2012 - May 2012
    New York, Ny
    • Represented The King's College Admissions office by leading a tour of 5 prospect students and their families through New York City for a weekend• Provided a glimpse of the school's academic and entertainment opportunities with school campus tours, housing tours, dinner, and a Broadway show• Interacted with 20 other prospect students and their families to answer questions about the school and provide personal anecdotes during pleasant conversation
  • Fry'S Food And Drug
    Courtesy Clerk
    Fry'S Food And Drug May 2008 - May 2010
    Phoenix, Arizona
    • Maintained the safety and cleanliness of the store, organizing product placement and customer requests • Suggested new products for customers, providing swift service with a hospitable attitude

Nadia Scott Education Details

  • The King'S College
    The King'S College
    Business Management
  • Chandler Preparatory Academy
    Chandler Preparatory Academy
    Liberal Arts

Frequently Asked Questions about Nadia Scott

What company does Nadia Scott work for?

Nadia Scott works for Yelp

What is Nadia Scott's role at the current company?

Nadia Scott's current role is Senior Enterprise Customer Success Specialist.

What is Nadia Scott's email address?

Nadia Scott's email address is na****@****elp.com

What schools did Nadia Scott attend?

Nadia Scott attended The King's College, Chandler Preparatory Academy.

Who are Nadia Scott's colleagues?

Nadia Scott's colleagues are Matthew Sagmit, Casey Schumpert, Sheri Brill-Mcroy, Jaclyn Simone, Sadie Conner, Tyler Simon, Sachin Gosavi.

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