Operation & fulfillment Manager with Customer service and Employee Grooming skills. Senior operations executive with over 8 years of experience within the express and logistics industry having vast experience in ground handling operations, gateway operations, including strategic e-commerce specialization primarily in achieving operational excellence. A professional who creates enduring relationships with organizational leaders to deliver customer-focused first mile & last mile e-commerce solutions while driving cost control measures, productivity initiatives and lowering returns ratio leading to outstanding and productive supplier interaction