Ramya S Email & Phone Number

Bengaluru, Ka, In

Identify and resolve complex technical issues, collaborating closely with product teams, developers, and QA engineers to enhance product quality.Assisted clients in integrating Airmeet APIs with third-party applications such as Kahoot, Mailchimp, HubSpot, and Zapier using Swagger and Postman.Utilized tools like Sentry, Kibana, Agora, New Relic, Firebase, AWS (EC2, S3, CloudWatch, QuickSight), and Jenkins for log monitoring and error management.Possess in-depth knowledge and practical experience in live streaming applications (RTMP, WebRTC), containers, streaming protocols, and firewall and proxy server configurations.Managed ticket access and prioritization from the Clubhouse portal, assessing urgency and allocating tasks to the team, while tracking engineering tickets for efficient resolution.

Demonstrated strong logical thinking and problem-solving skills while effectively collaborating with cross-functional teams.Created and implemented monitoring systems to proactively identify potential issues, utilizing rapid problem-solving, diagnostic, and troubleshooting skills.Performed end-to-end manual testing to ensure applications deliver expected functionality from entry to exit.Collaborated with managers and team members to identify and address common customer issues and challenges, enhancing overall customer satisfaction.

Analyzed user-reported bugs and developed workarounds and fixes. Deployed and tested patches in pre-production environments and implemented fixes during weekly or monthly maintenance and change management activities.Utilized comprehensive system knowledge and technical expertise in SQL, IIS server, and web services to effectively manage and resolve issues.Troubleshot and resolved infrastructure issues, including network server, Active Directory Management, SAML, and SSL Configuration.Played a key role in facilitating the onboarding process for clients on the Hirecraft application, managing change requests with a focus on seamless integration and efficient issue resolution.