Nidhi Tripathi, Sa, Cste, Itil, Cspo Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota

Deliver IT Services Management for business line acceptance processes involving projects using both Agile and Waterfall methodologies. Major implementations spanned across user experience products implemented by the organization for increasing customer base in payment services and card(debit/credit) offerings. Convey vision & goal before every release & sprint. Inspect product progress at end of every sprint and help in evaluation. Organizing Root Cause Analysis (RCA) and preventive actions against defects for future implementations. Creating, managing and prioritizing product implementation sequences according to business value/ROI. Managing Product Backlog and prioritizing User Stories, participating in Backlog grooming, Daily Scrum, Sprint Planning, Sprint Review and Retrospective meetings. Defining short and long term product vision and acting as a liaison between Product team, Development team and Stakeholders. Managing and monitoring product KPIs.

Eagan

Develop, review and ensure the appropriateness of value added solutions in Quality processes that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices for all existing products available in RX claims. The primary focus of work was to coordinate across multiple IT Outsourcing Service Providers to attain defect free implementation of Product Updates.

Greater Minneapolis-St. Paul Area

Deliver value added QA solutions that focus on IT Quality processes, Business Transformation and Organizational Change Management based on ITIL best practices. The project aimed at installation of a new procurement software which not only included the conversion of existing data but also aimed at aligning the new software processes with Organizational Policies and processes. Managed teams spread across different geographies across the globe.

Eagan, Mn

Lead a team of 8 QA resources to implement changes to the existing RX claim processes for Multiple Clients in HealthCare domain. The teams spread across multiple geographies and were responsible for supporting multiple BU.

Greater Minneapolis-St. Paul Area

Deliver IT QA Services & solutions based on ITIL best practices that focus on the providing integrated organization wide business solutions within the IT projects that offered varied functionalities for Debit Cards. This included designing test strategies for new products, performing resource allocation, implementing QA strategies and providing defect free deliverables. It also included processes to update OPAs at the end of ever project with important data on defect analysis, CAPA and risk assessments.

Noida Area, India

Created multiple teams to test insurance admin systems that were hosted on multiple platforms including mainframes, Unix and Linux. The responsibilities included training resources on QA processes, establishing QA Methodologies for existing engagements and automating maximum number of touchpoints in testing insurance processes. Worked in both offshore location and client facing locations with engagements with major stakeholders for multiple projects.

Noida Area, India

Managed a team of 22 resources for multiple engagements. Performed business development tasks like creating RFPs for new engagements, establishing client specific teams

Noida Area, India

Testing different education publications implemented by Learning and Skill Council, UK. (A public organization)

Mba, Information Technology

B. Tech, Computer Sciences