Pratik Naik Email & Phone Number

Mumbai, Mh, In

Checkmarx is the global leader in software security solutions for modern application development. It’s a platform that unifies with DevOps and provides static and interactive application security testing, software composition analysis, and developer application security awareness and training programs to reduce and remediate risk from software vulnerabilities. We serve more than 1,800 customers, including 60% of Fortune 100 organizations, and are committed to moving forward with an unwavering dedication to the safety and security of our customers and the applications that power our day-to-day lives.Lead and coordinate the deployment and adoption of Checkmarx products for APAC/EMEA customers.Initiate sessions to drive customer awareness of product features and Checkmarx services, to maximize the adoption and realized the value of their purchased solutions.Empower customers to achieve their goals and meet their KPIs with Checkmarx products.Understand and formalize customer requests, needs, requirements, and escalations.Proactively and consistently engage customers to positively impact customer loyalty.Maintain an accurate view of the health of the assigned customer segment.Work closely with Product Management, R&D, and Support teams to promote customer requests.Ensure that the Checkmarx solutions continuously support the ongoing needs and security objectives of each customer.Develop and maintain strong cross-departmental relationships.

Remote

Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behaviour across mobile, web, and desktop applications. Ensuring privacy by design, it allows organizations to innovate and enhance their products to provide personalized and customized customer experiences, and meet key business and revenue goals. Directly responsible for customer onboarding, product adoption, retention, and growth.Working on new strategies to improve the overall customer experience, minimize churn, and increase customer satisfaction scores.Work closely with the products, engineering, and support teams to improve the overall customer experience.Suggesting and working on process improvements for the CSM/AM functions.Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.Interacting with the Sales team to work on inter-departmental challenges/opportunities.

Remote

Lynk helps knowledge workers reach their full potential. With a single login, knowledge workers can access opportunities offered by Lynk, or on private marketplaces organized on the Lynk platform by other companies and organizations. Lynk aims to become the infrastructure for knowledge work. The future of work requires systems to catch up, and Lynk’s networked marketplace will be the key to unlocking this economic potential.Helping Management Consulting firms and corporates with primary research & surveys.Responsible for onboarding new users and walking them through our SaaS based tool/platform.Managing a team that caters to clients globally, responsibilities include end-to-end project management for fast-paced projects from top consulting and corporate clients, client management(activation, retention), team management (Performance, prioritization, etc.).Second employee hired to support the North American region. Responsible for delivery and execution of projects.Responsible for generating and increasing sales from existing clients (management consulting firms, corporates, Startups, etc.) as well as develop new business opportunities, across accounts, majorly in the US & Canada.

Mumbai Area, India

Client servicing and management.Supporting sales team to close potential leads.Managing relationships with new and existing clients.Order Execution.Managing the operations team and handle issues and escalations.Support team members with new requirements and share best practices.Follow up on daily tasks and monthly deliverable from team.Making presentations for various meetings. Manage key stakeholders.To organize the work flow and to follow up till successful completion.Handle of internal recruitment and other ad-hoc assignments and projects.Conducts objective research on current market trends, competition, product demands.

Pune Area, India

Communicating with the clients to understand and find solutions to their projectsTrack and maintain progress of ongoing projects, tool adoption and Enhances Customer TrainingOnboards New ClientsBuilds Trust and Transparency with Clients/stakeholders.Acts as a Customer AdvocateWas involved in the initial transition phase of the P2P APAC region and made sure that the stakeholders are well informed about the new process as per the SOPManaged Sourcing related activities like Quick Quotes, RFQ, & RFIReporting & AnalysisWorking with a distributed team.

Mumbai Area, India

Responsible for end-to-end order management and accountable for managing all functions from issuing PO's to the suppliers to following-up on the delivery schedules and ETA’s.Purchasing and deployment of IT and Telecom equipment for various customers.Support to customers, account managers, project managers on services order implementation and issues using SOP, to meet internal SLA & CSAT.Calculating project revenues as per the standard charges and make sure that the invoicing is done correctly.

Mumbai Area, India

Sr. Customer Service Exe. for a US based Medical equipment company.To attend to customer queries and grievances regarding their bills and medical equipment.If the query was out of scope for our team then directing the customer to the right department.To accept bill payments over the phone.Act as a floor supervisor and take supervisor calls, handle customer escalations and very irate customers of team members in Team leader’s absence.

Mumbai Area, India

Sales Exe. for a US based television network provider and internet service provider.B2B calling for 4G internet service.Calling up customers and pitching the product and the offers.Meeting sales targets month on month.Registering interested customers for the service.

Pgdm, Operations Management, B

Bachelor Of Science (Bsc), Information Technology

Ssc