Customer Service Specialist
•Ensuring customer satisfaction through precise and professional handling of inquiries via phone, email, and in-person.•Delivering transparent information about services, fees, and eligibility criteria, while interpreting guidelines pertaining to products and services.•Efficiently processing transactions, ensuring eligibility requirements are met and accurate forms of payment are accepted.•Proactively engaged with customers, diplomatically addressing concerns, and utilizing various communication methods effectively, all while maintaining attention to detail and aligning with organizational objectives.
Nov 2023 - Jul 2024
