• Designing comprehensive end-to-end testing scenarios to ensure thorough coverage of system functionality and performance.• Experienced in crafting detailed test plans and executing tests to validate system behavior across various components.

• Skilled in identifying edge cases and potential issues, resulting in improved overall testing efficacy and product quality.• Gathering and analyzing business requirements, performing gap analysis, developing business cases, and delivering solutions that meet stakeholder needs.• Collaborating with cross-functional teams and communicating complex ideas simply and concisely has helped me build strong relationships with stakeholders and deliver successful outcomes.

• Translated the business requirements into a higher-level conceptual design to meet program performance, usability, scalability, and functional requirements.• Handled BFSI customers - Banks (Bank of India)• Improved Customer satisfaction index and smoothening the Project Delivery.• Engaged with stakeholders like BAs, PMs, SMEs, Developers, and QA for Requirement Gathering & Analysis, Implementation, Product Development, Quality Testing, etc.• Planned and Implemented end-to-end Retail/ Personal Loan product journey for Bank of India.• Configured and Tested multiple Loan Product Journeys related to MSME (Mudra Loans) and Retail Lending for the Bank of India.

• Helped business analyze their processes, products, services, and systems to improve current processes and make profitable decisions through insights and data analysis.• Reviewed company software and business programs to determine value.• Boosted company efficiency and customer satisfaction by streamlining or eliminating inefficient processes.• Assessed business systems and processes, identifying areas for improvement to support future growth.• Collected, tracked, and organized data to evaluate current business and market trends.• Manipulated data using pivot tables, pivot charts, and macros.

• Planned, gathered, analyzed, approved, and documented the business requirements• Created BRDs meant for the vendors (software-providing companies).• Created user stories for the internal business team and the vendor and performed UATs to check the functionality and overall performance.• Created the SOPs and functionality documents based on the new developments in the functionalities of the product.• Created various functionality documents, and design documents for the concerned stakeholders.• Prepared E-mail and SMS templates for the communication to be rolled out to the end customers.

• Planned, gathered, analyzed, approved, and documented the business requirements.• Interacted with the clients, SMEs, and technical teams to understand the scope of the problems to be solved.• Created documents like BRDs, requirement documents, functional requirement specifications (FRS), and capability documents for end users.• Created templates for the end user communication and formulated the user messages to be displayed on UI.• Generated Data Reconciliation and MIS reports to drive and assess the performance of the organization.

• Worked as a Technical Writer and Business Analyst with the Technical Communication team.• Gained good knowledge of gathering requirements and delivering solutions and reporting.• Gained good knowledge of writing, reviewing, and editing User Manuals, SOPs, FRS, HLD, LLDs, and all other documents in SDLC.• Delivered soft skills and documentation-oriented training/ webinars.• Knowledge of all the processes involved in software development (Development, Testing, etc.)• Worked in the Waterfall and the Agile models.