Associate Manager
Mumbai, Maharashtra, India
• Translated the business requirements into a higher-level conceptual design to meet program performance, usability, scalability, and functional requirements.• Handled BFSI customers - Banks (Bank of India)• Improved Customer satisfaction index and smoothening the Project Delivery.• Engaged with stakeholders like BAs, PMs, SMEs, Developers, and QA for Requirement Gathering & Analysis, Implementation, Product Development, Quality Testing, etc.• Planned and Implemented end-to-end Retail/ Personal Loan product journey for Bank of India.• Configured and Tested multiple Loan Product Journeys related to MSME (Mudra Loans) and Retail Lending for the Bank of India.