Nancy King Email & Phone Number

El Cajon, California, United States

Director of an eight room full service spa & casino gift shop located at Sycuan Resort & Casino. Implemented new sanitation standards and protocols. Re-engineered menu to fit the needs of our audience, developed content for digital marketing and worked with team to produce a spa commercial. Developed providers to earn San Diego's Best Of Massage and Day Spa for 3 years in a row from the San Diego Union Tribune. Optimized retail to increase sales. Most importantly, established wellness goals for our guests and team members of Sycuan Resort and Casino and Singing Hills Resort.

Lakeside, Ca

Currated a team to win Best Day Spa and Massage by the San Diego Union Tribune Readers Poll three times and San Diego's favorites twice. Proud to have created an online store and continually respond to our clients outreach through out the 2020 pandemic. Due to unforseen reorganization, the property manager of this location has chosen to eliminate a spa operation at this time.

Greater San Diego Area

Developing an already successful day spa providing wellness and beauty services. We are adding education, developing a membership and creating a nurturing environment for staff and guests to discover their best.

Coronado, California

*21 spa treatments rooms plus Salon with 10 stations. *Successfully transitioned Salon from vendor to our revenue resource. *Negotiated Union Agreement for spa staff.*Created increased awareness of Spa and Salon and earned the 2012 Readers Choice Award from Les Nouvelle Esthetiques & Spa Magazine. *Menu engineering for Spa and Salon*Developed ranking system to yield labor and rewarded providers he most education and continued education.

Carlsbad, California

Spa Operations Director• Orchestrating a seamless guest experience working closely with Resort Sales, Marketing, Food and Beverage, Yamaguchi, Chopra, Spa retail, membership and call center.• Increased efficiency and maintained margins through yield management of daily labor, union controls, inventory controls, monitoring daily sales and creating guest retention programs.• Developed social media campaigns on Facebook & Twitter with monthly discussions and guest participation rewards programs. • Developing Spa’s wellness culture and programming through identification of community experts in the field of cosmetic injectables, nutritional coaching-food fingerprinting, iridology, dark field microscopy, thermal imaging and holistic chiropractics.

Targeted internal groups and local/social groups to enjoy their own community spa experience to celebrate wellness. Created marketing materials, cold-calling, networking, negotiating, contracting, event planning.

Lakeside, California

Player Development Gaming Hospitality Specialist• Client Relations Manager for Gaming Consultants to Barona’s Operations Committee and Tribal Council.• Researched the ultimate San Diego spa experience through analysis of products, value and marketing pieces that resulted in the development of the current Barona day spa.• Initiated contract negotiations and billing procedures with external services providers such as spa services and outside representatives to ensure consistent delivery of required services.• Led a team to establish new standards of service and deliver personal attention to our elite guests by developing an in-house butler-training program by coordinating initial training of butlers, housekeeping, spa services, concierge and VIP host coordinators.

La Quinta, California

Senior Catering Sales Manager• Led team to achieve an aggressive budget thru strategic marketing focusing on weddings and one day events.• Member of the acquisition team for north east properties. Contributed to re-engineering the food and beverage department through implementation of new policies, procedures and staffing levels to control expenses including inventory, cost controls and labor.• Developed experience in grass roots marketing strategies through out seven food and beverage outlets including PGA West by; implementing cost controls through inventory levels, assisted in creation of zero-based budgets, labor control through forecasting business levels and structured hiring and cross-training campaign.

Spa Hospitality, Spa Management Certification

Activities and Societies: Spa and Hospitality Management Certified Spa & Hospitality Management

Education record

Small Business studies