Nakul Singh Email and Phone Number

Responsible for the maintenance of the fleet of 100+ heavy-duty vehicles (brands like Mercedez Benz, MAN, UD, FAW, etc.)Establish and enforce preventive maintenance schedules to ensure the fleet's reliability and safety.Foster a positive work environment, promoting teamwork, collaboration, and professional development.Monitor the progress of repair and maintenance jobs, ensuring adherence to timelines and quality standards.Planning daily activities with the Workshop Supervisor so that the TAT of the trucks in the workshop increases.Monitor and manage workshop inventory, including spare parts, tools, and consumables.Establish relationships with suppliers and negotiate favorable pricing and terms for parts and equipment.Establish and enforce preventive maintenance schedules to ensure the fleet's reliability and safety.Kept workshop operations aligned with budget limitations and schedule demands, avoiding cost overruns and delayed projects.Nurtured sound employee relationships through clear communication and consultation, matching operations with changing business needs.

• Establishing companies’ reputation in the market.• Tapping the market and looking for new opportunities for developing business and generating enquiries.• Preparation of offers for the clients and following up.• Booking orders in the system.• Project and order budgeting.• Tracking the orders received.• Development of new customers and new business avenues, Customer and Vendor co-ordination.• Onsite deputation for the client projects.

• Maintained communication with the customer during the repair period of the vehicle; ensured maximum customer satisfaction by closely interacting with in house and potential customers to understand their requirements.• Facilitated inter-departmental communication to effectively provide customer support; guaranteed timely service reminders to the customer.• Responsible for updating customer orders from start to finish; Abiding policies & procedures in the operating systems to achieve greater Customer Service.• Initiated corrective measures to ensure maximum customer satisfaction on the basis of Post Service Follow ups• Effectively responded to requests from Customer Experience to resolve issues that are impacting service to customers.• Established healthy business relations with clients & external associates for securing repeat business & long-term customer loyalty and worked towards solving their queries and complaints efficiently. • Formulated repair order quality audit; deftly checked whether all the columns are filled properly, and customer data has been entered properly.• Successfully mentored team of Service Advisors and Customer Relation Executives; analyzed customer complaints on a weekly basis and discussed the same with the After Sales Manager.• Liaised with Business Heads to assess and evaluate technical needs with respect to the impact and effectiveness of delivery & development in the context of their area of business.• Effectively maintained manufactures guidelines, processes and procedures and ensure following them; build a strong relationship with corporate customers in order to secure long term and fruitful business association.• Supervises service technicians, holding them accountable to company standards for customer service, quality productivity, and timelines.