Naina Nalwa Email & Phone Number

Dublin, Ie

Senior Test Engineer with In-Depth Experience in the Health and Welfare Domain• Design, program, simulate, test, and maintain new and existing automation frameworks.• Proficient in testing APIs and building test automation frameworks.• Experienced in conducting performance and load testing using JMeter.• Skilled in managing and tracking test cases with JIRA.• Innovate and take initiative to improve product test coverage and effectiveness.

• Executed API tests using ReadyAPI and streamlined testing processes by consolidating Postman API collections.• Created new test suites in Java and Cucumber, designing regression testing scripts to enhance quality assurance.• Orchestrated Jenkins jobs for smooth execution of test cases in planned environments and integrated automated tests into the CI/CD pipeline for consistent validation of code changes.• Developed API test strategies, test scripts, and test cases from scratch for end-to-end and regression testing.• Performed smoke, sanity, and regression testing post-deployment, ensuring system stability and functionality. Supported UAT testing to validate system readiness for production release.• Conducted weekly backlog bug review meetings and actively participated in sprint-end client demo preparation and delivery.• Managed test case design and defect tracking in JIRA, participated in daily scrum meetings, quarterly sprint planning sessions, and retrospectives to identify areas for improvement.• Collaborated closely with business analysts and frequently interacted with clients.• Worked with developers to resolve major defects and provided release support.

Dublin, Ireland

As a Technical Support Analyst, provided crucial assistance to end-users, ensuring seamless utilization and troubleshooting of diverse technical systems and applications. My responsibilities included diagnosing and resolving technical issues, delivering guidance on product functionalities, and escalating complex problems to higher-tier support when necessary. I have played a pivotal role in maintaining meticulous documentation for issue resolution, crafting knowledge base articles, and collaborating with cross-functional teams to enhance product usability. Leveraging effective communication skills, I interacted adeptly with users, addressing their concerns with clear instructions and solutions. In summary, as a frontline support resource, I significantly contributed to customer satisfaction and the optimal functionality of technical products and services.

Noida Area, India

As a Quality Assurance professional, I played a key role in improving the quality of 3 major projects. My job involved learning and using different testing methods, creating and running detailed tests, and actively participating in important testing stages like functional testing, regression testing, and performance testing. With guidance from experienced senior team members, I helped find and document issues in the software, making sure they were fixed.A big part of my job was keeping careful records of all the tests, making sure we covered everything, and working closely with the development and configuration teams to solve problems. By talking with different teams and using industry terms, I helped communicate issues effectively and make sure they were fixed on time. My work contributed a lot to the success of the projects, showing my dedication to doing a great job in quality assurance and handling different testing challenges.

Master Of Computer Applications (Mca), Computer Science

Bachelor Of Computer Science, Computer Science