Namrata Mathur Email and Phone Number

I am a technical communicator with around 14 years of experience in technical writing, content architecture, documentation design and strategy, and documentation management. I am presently engaged with CyberSponse, a leading provider of automated security orchestration and incident response.• Solely responsible for strategizing, designing and creating documentation for the entire organization including templates, product documentation, deployment guides, APIs, connectors, articles, tutorials, etc.• Mentoring junior writers in areas such as writing practices, tools, and SOPs.• Creating and tracking schedules and releases.• Discussion with various stakeholders, such as engineering teams, QA teams, and the management about documentation and how to improve documentation.

 Creating solution documentation Creating product documentation for multiple projects Performing a DITA Mentor role, which includes training new writers, providing them support as well as troubleshooting issues across the team Conducting training sessions for the whole team Mentoring junior writers in various areas, such as tools, standards, writing practices etc. Suggestions for improving the documentation standards and templates Discussion with various parties, such as engineering teams, deployment teams, testing teams about documentation and how to improve documentation Working with global teams Performing content analysis and understanding the high-level documentation requirement Providing estimates and schedules for projects, including localization estimates Tracking project schedules and reporting Working with testing teams, such as Solutions Interoperability Labs (SIL) and System Verification (SV) to come up with strategies to test the document as well as improve the documentation Documents created include:o User Guideso Administration Guides (both server-side and client-side)o Product Overview and Specificationso Deployment Guideso Upgrade and Maintenance Guideso Reports usage Guideso Documentation Catalogso Solution Description Guideso Reference Configuration Guides Formats created:o PDFo WebHelpo .chm Tools used to create documentation:o SDL Trisofto Arbortext Editoro Robohelpo FrameMaker (Structured and Unstructured)o Inkscape (SVG graphics)o SnagITo Inspiration (Taskflows)

 Leading a team of up to 10 technical writers to create documentation for a suite of applications Performing project management tasks, such as understanding the high-level documentation requirement, providing estimates, calculating utilization and creating project plans at all levels in the project Setting up the complete documentation process, right from the initiation of the project till its closure Setting up the documentation standards and templates to be followed Tracking the project and creating various reports such as Budget Tracking, Resource Profiles, Weekly Status Reports and Project Status Reports Conducting process audit to ensure that the process is implemented across the project, including setting up and implementing the documentation review cycle Performing team activities such as appraisals, resource allocations, holding knowledge-transfer sessions, troubleshooting, etc Conducting a release audit on the final deliverables to ensure the quality of the deliverables Discussion with various parties, such as engineering teams, deployment teams, and product managers about documentation design and continuously improving the design based on the feedback received Designing surveys to receive feedback on the documentation produced Documents created include:o Technical Implementation Guideso User Implementation Guideso System Administration Guideso Technical Support Guideso User Guideso Brochureso Functional Requirements o Review and edit Technical Specifications and Technical Design documentso Process Documents o Checklists Formats created:o PDFo WebHelpo Presentations Tools used to create documentation:o Microsoft Office Suiteo Robohelp

 Solely responsible for creating all the documentation for a .NET Product Understanding the documentation requirements Interacting with engineers and teams to get all the information necessary for documentation Setting up the documentation review cycle Documents created:o User guideso Step-through exampleso FAQs o Help for dialogs and features within Visual Studioo Process documents for the product Formats created:o PDFo HTMLo .chm fileso .hxs files (visual studio integration) Documentation created in mainly using Epic Editor and Markup Languages:o SGML (Docbook Lite)o XML o HTML Modifying styles using CSS and XSL Updating the Website content  Helping the Marketing Department by creating and modifying demos and documentation to sell the product Having discussions about the processes to be followed for documentation