Sr. Business Analyst
CurrentProvide technical support for client installations and ongoing support to existing clients. Collaborative work with Account Management, business owners, development areas, clients and vendors to address client requirements.RESPONSIBILITIES:• Participate in client meetings to identify unique requirements and client objectives• Define and document client requirements for installations and overall support• Create mapping documents• Seek flexible, globally applicable system solutions to client requirements• Lead discussions during client installation and requirements meetings• Organize and participate in internal design meetings• Act of point of contact for Account Management and Install Team• Analyze data provided by client to ensure consistency with documented requirements• Analyze internal data and outgoing files (e.g., claims) to ensure processing accuracy• Work with client to develop test scenarios, organize and coordinate testing and review testing results with client• Provide frequent status updates to management • Create SOWs for client funded custom requirements, when applicable• Maintain and update an issues log• Act as Subject Matter Expert for the TC organization• Write and submit SSRs for release scheduling• Gather and monitor LOEs for completeness
