Nancy Davis Email & Phone Number

Boulder

- Leak Survey PUC ComplianceSpecialist- Environmental Coordinator- Payroll Administrator

Denver

- Billing Resolution Specialist

Denver, CO

• Reviewed new client files for documents and/or correspondence indicating any references to be included and cited in the Patent process.
• Prepared new and supplemental Information Disclosure Statements and filed electronically with the U.S. Patent and Trademark Office upon review and signature of attorney.
• Created and maintained reference charts using Excel, to track all Patents and prior art references previously cited in the Patent process.
• Performed internet research to look for prior art references not provided by the client.
• Prepared letters to clients and Foreign Associates to report filed Information Disclosure Statements and references.
• Proofread issued Patents for errors, determined error by reviewing client file and examiner amendments, prepared and filed Certificate of Corrections where applicable.

Denver, CO

• Performed walkthroughs on accounts receivable (AR) operations / reconciliations processes and completed process narrative and flowchart documentation to outline said processes and associated controls.
• Created test plans to ensure that process controls associated with monthly AR balances exceeding $1.5 billion were adequate and thoroughly tested.
• Performed independent management testing/auditing of AR billing systems data for assigned internal controls within the SOX assertion packages; communicated audit findings to management; recommended process improvements.
• Directed SOX internal / external audit efforts and interfaced with business process owners to address auditor questions and concerns.
• Managed efforts to remediate issues and gaps identified by management or through internal / external audit; drove corrective action, completing required documentation updates and re-testing efforts.
• Completed and maintained procedure documentation to ensure correct reflection of processes outlined in the SOX assertion packages.

Greater Denver Area

• Managed email communications to client base of 7 million; created bi-weekly newsletter and ad hoc email communication for broadband client.
• Incorporated text, HTML links, and images into e-marketing campaigns using DfeM Partner software tool.
• Managed quality control, testing, and scheduling; maintained production schedules.
• Maintained data process flow for large pharmaceutical client.
• Created, maintained, and programmed scripts for implementation into the production database for telemarketing and mailing promotions. Analyzed and tested data for processing and fulfillment.
• Performed daily audits of data received versus data processed; researched any data errors.

• Review and audit LEC billing accounts to ensure that the LEC’s were coding and billing accurately based on product(s) package, rate, discounts, fees etc.
• Responsible for reporting daily key TM inbound and outbound sales statistics.
• Produced monthly sales and data review, consisting of graphs, tables and highlights of key sales indicators.
• Created presentations and compiled data for ad hoc requests.
• Produced daily/weekly/monthly Supervisor and Rep-level sales detail reporting.
• Published high-level daily and weekly call center abandonment rates and percentage sales to goal statistics.