Nancy Davis Email & Phone Number

Boulder

- Leak Survey PUC ComplianceSpecialist- Environmental Coordinator- Payroll Administrator

Denver

- Billing Resolution Specialist

Denver, Co

•Reviewed new client files for documents and/or correspondence indicating any references to be included and cited in the Patent process. •Prepared new and supplemental Information Disclosure Statements and filed electronically with the U.S. Patent and Trademark Office upon review and signature of attorney.•Created and maintained reference charts using Excel, to track all Patents and prior art references previously cited in the Patent process.•Performed internet research to look for prior art references not provided by the client.•Prepared letters to clients and Foreign Associates to report filed Information Disclosure Statements and references.•Proofread issued Patents for errors, determined error by reviewing client file and examiner amendments, prepared and filed Certificate of Corrections where applicable.•Assisted attorneys, paralegals and secretaries where needed in preparing letters, pulling and printing Patents, compiling and organizing documents, maintaining client files and other various ad hoc projects.

Denver, Co

•Performed walkthroughs on accounts receivable (AR) operations / reconciliations processes and completed process narrative and flowchart documentation to outline said processes and associated controls.•Created test plans to ensure that process controls associated with monthly AR balances exceeding $1.5 billion were adequate and thoroughly tested.•Performed independent management testing/auditing of AR billing systems data for assigned internal controls within the SOX assertion packages; communicated audit findings to management; recommended process improvements where applicable. •Directed SOX internal / external audit efforts and interfaced with business process owners to address auditor questions and concerns. •Managed efforts to remediate issues and gaps identified by management or through internal / external audit; drove corrective action, completing required documentation updates and re-testing efforts. •Completed and maintained procedure documentation to ensure correct reflection of processes outlined in the SOX assertion packages.

Greater Denver Area

•Managed email communications to client base of 7 million; created bi-weekly newsletter and ad hoc email communication for broadband client. •Incorporated text, HTML links, and images into e-marketing campaigns using DfeM Partner software tool. •Managed quality control, testing, and scheduling; maintained production schedules.•Maintained data process flow for large pharmaceutical client.•Created, maintained, and programmed scripts for implementation into the production database for telemarketing and mailing promotions. Analyzed and tested data for processing and fulfillment. •Performed daily audits of data received versus data processed; researched any data errors. •Published high-level weekly, monthly, and quarterly reporting, including call statistics and vendor / product statistics. Designed tables, graphs, and highlights / key sales indicators to effectively present information.•Reported daily and monthly inbound / outbound call statistics; created queries for special ad hoc requests.

Review and audit LEC billing accounts to ensure that the LEC’s were coding and billing accurately based on product(s) package, rate, discounts, fees etc.•Responsible for reporting daily key TM inbound and outbound sales statistics.•Produced monthly sales and data review, consisting of graphs, tables and highlights of key sales indicators.•Created presentations and compiled data for ad hoc requests.•Produced daily/weekly/monthly Supervisor and Rep-level sales detail reporting.•Published high-level daily and weekly call center abandonment rates and percentage sales to goal statistics.