Nancy Estrada Email & Phone Number

Los Angeles, Ca, Us

* Create comprehensive funnel reports* Projecting partner status changes* Proactive partner engagement reporting and strategy in conjunction with regional team* Composing monthly end of month emails and reports for Partner Support Managers* Pull agent conversion rates and provide feedback to area covered* Generating operational QBR’s* Manage strategic partner onboarding for area covered* Regular, consistent, predictable attendance is an essential job function* Create new content for partner emails* Schedule meetings for partners with ancillary departments* Crosscheck on closed-won and upgrade reports* Manage carrier renewal reports

Van Nuys, Ca

• Oversee delivery of Service Technology to our Clients/Customers. • Guards the team’s time to ensure continuous delivery is possible. • Establish policies designed to ensure consistency in high service performance.• Monitors employees and evaluates customer feedback to develop quality processes.

Van Nuys, Ca

Escalations Manager2014 - current AireSpring, Van Nuys, CA* Manage multiple types of customer escalations including hard down, order delivery delays or issues for multiple departments insuring prompt and quality resolution and customer satisfaction* Act as liaison between customer, carriers, agents, repair and sales channels* Developed and implemented multiple processes that improved trouble identification and resolution, order delivery, training and carrier relations* Set up weekly meetings with carriers to go over all open orders pro-actively identifying any potential issues resulting in improved customer deliverySupervisor Project Coordination2011 - 2013 AireSpring, Van Nuys, CA * Headed team of project coordinators responsible for 150 to 200 in flight orders with a focus on timely delivery and quality of services* Mentored, trained and junior project coordinators in all teams, not just my own* Responsible for management of all team escalations for troubled orders or customer issuesProject Coordinator2007 - 2011 AireSpring, Van Nuys, CA* Managed delivery of customer orders from order entry to service delivery* Assisted with development of new CRM, supplying design and function ideas and testing application for proper functionality, still in use today* Responsible for calculating monthly commissions for channel managers and agents insuring proper payment Order Entry Coordinator2004 - 2007 AireSpring, Van Nuys, CA * Received and evaluated customer contracts for LD services, entering and processing orders through service delivery and billing review* Calculated and reviewed commission payments for sales channels

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Zeta Pi DeltaFull Time student.

High School Diploma, General Studies

Activities and Societies: Yearbook StaffGeneral Education classes taken.