Nancy Gonzalez Email & Phone Number

New York, United States

As a Wellness Coach (Case Manager), my passion lies in cultivating a compassionate, person-centered approach to positively impact the lives of agency consumers. Through careful cultivation of a robust referral network, I ensure individuals have access to critical community services, including medical care, psychological support, substance abuse treatment, vocational assistance, and essential resources such as food and clothing. I am deeply committed to providing thorough follow-up, empowering each person to navigate their unique path towards wellness and independence with dignity and unwavering support.Client-Centered Case Management - Provided personalized support and coordinated tailored services.Individualized Support Plans - Developed, implemented, and monitored plans to achieve goals and foster independence.Crisis Intervention and Problem Resolution - Offered prompt assistance to ensure consumer safety and stability.Accompaniment, Advocacy, and Counseling - Accompanied consumers to appointments, advocated for needs, and provided supportive counseling.Daily Living Skills Enhancement - Addressed challenges through proactive assistance and referrals.Facilities Standards and Logistical Support - Maintained high apartment standards and assisted with moves for smooth transitions.Relationship Building and Community Engagement - Conducted visits to build rapport and developed activities for community integration.Care Coordination and Documentation - Established relationships with services for holistic care and maintained meticulous documentation.Professional Development and Collaboration - Actively participated in supervision, meetings, and training for effective team contribution.Emergency Response Readiness and Adaptable Role Fulfillment - Addressed crisis needs promptly and managed additional responsibilities as assigned.

New York, United States

As a Junior IT Business Analyst, I thrived in a dynamic environment, taking on diverse responsibilities to ensure the seamless functioning of software platforms and design models while meeting all necessary requirements. Collaborating closely with stakeholders, I adeptly captured and understood business needs, translating them into comprehensive requirements for software development projects. My role involved working alongside senior analysts and project managers to analyze data, document intricate processes, and identify opportunities for enhancing operational efficiencies through process improvements. Experience in coordination, analysis, documentation, QA/troubleshooting, and relationship management. Assisted in running discovery sessions, organizing upgrades, implementing workflows, and overseeing 3rd party integrations. Strong analytical abilities to determine root causes, provide recommendations, and evaluate technology solutions for internal processes. Detail-oriented and adept at authoring functional specs, documenting system functionalities, and creating visualization diagrams. Experienced in project management, prepared testing plans, performed testing/regressions processes and securing user sign-offs for successful implementations. Provide 2nd level support for critical applications and 1st level support for 3rd party integrations. Effective communicator with internal teams, external vendors, and stakeholders. Skilled in interpreting business needs and communicating them to developers and team members. Dedicated team player committed to collective success. Meticulous, methodical, and adept with numbers and financial calculations. Demonstrated relationship-building skills with clients and internal stakeholders. Quick learner, flexible, and adaptable to changing environments.

New York, New York

Reconciliation for Direct ResponseExperienced Analyst in Broadcast Reconciliation, dedicated to ensuring precise financial records for media transactions in advertising and marketing campaigns. Proficient in analyzing and reconciling data from various sources, including vendor and client invoicing, media systems, and campaign management platforms, to guarantee accurate recording of all media transactions. A detail-oriented professional with a track record of maintaining financial integrity and contributing to operational efficiency in cross-functional environments. Invoice Verification and Payment Management: Reviewed and verified invoices from vendors, collaborating closely with the Activation team to ensure alignment with scheduled buys and agreed-upon terms. Ensured timely and accurate payments that precisely reflected the services rendered. Efficient IPS Implementation: Facilitated seamless invoice processing by uploading invoices to media platforms, meticulously verifying invoice entries, and promptly resolving any discrepancies that arose. Thorough Data Reconciliation: Conducted comprehensive data reconciliation from multiple sources, including vendors, clients, AR/AP teams, and campaign management platforms, guaranteeing the accurate recording of all media transactions. Discrepancy Resolution: Investigated and resolved invoice transaction discrepancies, including incorrect billing, missed payments, schedules, and air flights. Proactively followed up with activation and brand teams to address outstanding items and worked collaboratively to find timely resolutions with stations. Insightful Reporting and Analysis: Prepared detailed reports on transactions, covering costs, billing, and payments. Delivered valuable analysis and status updates to various department heads, skillfully maintaining spreadsheets to track and manage outstanding items.

New York

Media - Local Broadcasting RadioDigital and Local AudioTV and Cable

New York, United States

Providing business on an educational basis. By teaching people concepts about how their money works and implement in their life. Inside secrets and tips on how to grow wealth, budget/save money and other financial insights.

New Hope

Worked at a DV shelter for individuals and their children where comprehensive services are provided. Upholding strict confidentiality protocols to protect the privacy and safety of DV residents. Adhering to safety measures and emergency protocols to ensure the well-being of all individuals within the shelter.Provided assistance with daily tasks, meetings, reports, ad hoc assignments and other administrative duties mainly with the Director of DV Services. In addition, to two Assistant Program Director's, Residence Manager, Maintenance Manager, Recreation Manager, two Therapists and Case Manager's with daily tasks, client, and program needs. Assisted our Business Manager's with annual budgets, purchases, vendor bidding and contracts, quarterly variance analysis and End-of-year Spend down.Assisted HR with personnel files, new hires, temporary worker's, benefits and payroll.Managed the daily management of office functions, equipment maintenance, janitorial, residential upkeep, and recreation activities.Coordinated documentation, receiving/routing internal correspondences, contracts, forms, and filing invoices.Prepared reports, purchase orders (PO #s) using the Procurement software application, forms and ensured timely and accurate reporting within the program/vendors.Coordinated with Director of DV Services, Assistant Vice President and staff members with the annual Domestic Violence Conferences - Preparation that included to rent venue, catering services, budgeting expenses, and planification with welcoming committee. Other events included Mother's Day Brunch, Thanksgiving Pot Luck, Christmas Dinner etc.Acted as a liaison between program, IT Department, HR, and Business Manager's.Supervised secretary and assisted our sister Admins from (Dove and Liberty), by providing training, guidance, support, and direction to ensure the smooth operation of administrative tasks, fostering a collaborative work environment, and managing any challenges that may arise.

New Hope

Administrative Support: Providing general administrative support to the Administrative Assistant and Director of DV, shelter staff, including answering phone calls, scheduling appointments, and managing incoming and outgoing mail, reports and payroll.Data Entry and Documentation: Maintaining accurate records and databases of shelter visitors, vendors and contractors and services provided. This may involve entering data, updating classified information, and ensuring confidentiality.Client Support: Offering empathetic and compassionate communication to survivors of domestic violence who may require emotional support.Shelter Operations: Supporting shelter operations by managing inventory, ordering supplies, and coordinating with maintenance or cleaning staff to ensure a safe and comfortable environment for residents.Collaboration and Communication: Collaborating with other shelter staff members, such as counselors, case managers, and social workers, to facilitate seamless service delivery and effective communication among team members.Confidentiality and Safety: Upholding strict confidentiality protocols to protect the privacy and safety of shelter residents. Adhering to safety measures and emergency protocols to ensure the well-being of all individuals within the shelter.

Harmony

Worked at a permanent residence offering safe, affordable housing to single men and women living with HIV/AIDS.Managed the daily management of office functions, equipment maintenance, janitorial and kitchen activities.Coordinated paper and electronic documentation, receiving and routing internal correspondences, contracts, forms, reports and filing invoices.Assisted HR with personnel files, new hires, benefits, and payroll.Prepared reports, correspondences, purchase orders (PO #s) using the Procurement software application, forms and ensured timely and accurate reporting within the program and to our vendors.Assisted Program Director with daily tasks and assisted our Business Manager's with annual budgets, quarterly variance analysis and End-of-year Spend down.Acted as a liaison between program, IT Department, Business Manager's, and staff.Supervised an office secretary by providing guidance, support, and direction to ensure the smooth operation of administrative tasks, fostering a collaborative work environment, and managing any challenges that may arise.

Credits, Computer And Information Sciences And Support Services

Credits, Administrative Assistant And Secretarial Science, General

High School Diploma, Accounting/Marketing