Nancy Kidd Email & Phone Number

Texas, United States

• Covered for teachers in grades K through 12 during both planned and unplanned time off.• Leveraged strong communications and interpersonal skills to engage students while following the teacher sub plan, ensuring positive classroom management and good student behavior.• Monitored students during standardized testing as needed.

Oakdale, Ca

• Provided oversight of the Meditech Project while working within the Information Technology department as part of a Computerized Physician Order Entry (CPOE) implementation team.• Directed stage one implementation for Meaningful Use while serving as a Clinical Analyst for the Meditech Client Server 5.6.4. • Handled testing and implementation of system upgrades and enhancements.

• Hired as a member of the CPOE implementation team within the IT department, transitioning the Mother/Baby, NICU department’s charting process from paper to Meditech data entry.• Created downtime charting documentation for the Nursing and Emergency Department’s assessments and procedures. • Planned and led general Meditech training for more than 200 end users and new hires.

• Provided analysis within the Information Technology department while supporting hospital operations conducted on Meditech, focusing of the Nursing and Order Entry Meditech modules.• Analyzed and resolved issues related to the use of all Clinical modules. • Guided employees on the effective use of Meditech system for the daily workflow of hospital.• Collaborated with customer service for timely resolution to software issues and bugs.• Worked with helpdesk professionals to correct problems with software.• Served as Branch Project Lead for Bar Coded Medication Administration. • Named Project Lead for the Meditech 5.6.4 upgrade.• Facilitated and served on the monthly Documentation Review Committee.

• Provided vital input in selling upgrades to service packages while overseeing break/fix resolution on PACS (Radiology Software System) and Radiology Information System. • Delivered customer service training for software and hardware upgrades. • Improved successful remote resolution from 75% to 90%. • Captured time savings and improved customer service using HL7 and Dicom parsing languages.• Led multiple installation and upgrade projects while liaising cross-functionally with system engineering, hospital IT, radiology management, and end users to ensure customer satisfaction.• Developed implementation schedule and process change Requests (PCR). • Designed and led training classes.

Bachelor Of Science - Bs, Agri-Business

Adn, Registered Nursing/Registered Nurse