• Manage 24/7 Schedule for Crisis triage call center, Track PTO and time off requests, short-term disability, FMLA, and Holiday schedule for up to 150 employees in the healthcare industry.• Work in systems NICE IEX, Webstation, and Workday to monitor staff schedules. • Mentorship with Business Project Lead Analyst, past 10 months• Pull data from Tableau to gather data and use Excel to organize pivot tables and graphs to look at trends, and issues, and solve problems. • Respond to ad-hoc report requests and routine reports regarding call volume trends, and staffing trends. • Capacity planning, workforce management• Create Excel spreadsheet automation, pivot tables, pivot graphs, and formulas to increase efficiencies and decrease errors. • Collaborate with the matrix partners to ensure scheduling adequate staff to cover demand. Use creative problem-solving skills.• Create process improvements: Created ground-up excel forms and tracking with automation and adjustable to changes for the scheduling system, creating efficiencies to streamline processes. Incorporate changes to offer a clear understanding of processes.• Organize information to be accessible to all partners. • Approve Time away from work for staff based on trends and data.

Monitor Staff a 24/7 Crisis line Maintain accurate time away from work records for 150 staff.Monitor staffing trends and staffing needs to maintain contracted call answer rate.Maintain Licensure records for clinical staff.Collaborate with management staff to find efficiencies in workflows and staffing needs. Redesigned workflows and efficiencies for staffing needs.

As a Case Management Analyst I work in the Crisis Triage department. A major task is to conduct customer service searches, and Inpatient mental health bed availability, I have excellent customer serves skills, I am able to work quickly in multiple systems and show the results of my work. I bring innovated new ideas to my team. I am always looking for ways to improve workflows to become more efficient and to match policies and procedure allied with state mandates. I translate medical insurance benefits. I work closely with my peers to do what is right for the customer.

Operated a business that enriched the well being of children from infancy to age 12. I planned curriculum that challenged the minds of the children in my care. I incorporated music play, dramatic play, yoga, reading, writing, art, fine and large motor activities and sensory development. I planned nutritious meals and educated the children on healthy food choices. I incorporated parent education.

As an in-home Head start teacher I had 12 children in my class each year. I traveled to each of their homes in rural Minnesota. I conducted lessons in social emotional skills, reading /writing skills, Nutritional skills, math and science skills and physical movement skills. I also helped the family find health insurance, medical appointments and dental appointments, I referred to county assistance and Financial assistance through programs in the area. I helped the families find food shelter and housing.